Innovative, growth-minded higher education professional with a proven track record in writing and updating HR policies & procedures, driving continuous process improvement, and developing talent within a company through effective training and evaluation. Critical thinker and creative problem solver with reliable experience in administering databases and software programs, handling sensitive documentation, and engaging with a wide range of cross-functional stakeholders. Inspired to apply team leadership and people development skills to impact a growing organization through a dynamic HR role.
Professional Experience
01/2022 to Current
Academic Advisor | Counselor-GraduateColumbia University – New York, NY,
Design, distribute, and monitor university policies/procedures by partnering with several campus partners, including Registrar's Office, Global Studies Office, Faculty Members, Records Office, and Admissions Office.
Partnering with Diversity, Equity, and Inclusion (DEI) Office to create common events calendar for students.
Establishing a better student retention program by redefining approach to performance data analysis/queries, revamping literature reviews, conducting intentional outreach, and applying hands-on programming.
Collaborate with campus partners to continuously improve graduation/commencement by securing quality speakers, streamlining office communication, and establishing best practices for the future.
Spearheading an online form submission project by consolidating student data, simplifying information gathering process, and achieving substantial time savings for the Selection Committee.
Leverage knowledge in Business Objects to analyze data for student retention, audit student course plans/grades, and communicate key insights to students.
01/2018 to 01/2022
Student Success Advisor, Professional Social Work AdvisorSpring Arbor University: Social Work Department – City, STATE,
Championed key improvements for department policy manuals by clarifying course requirements, rewriting unclear guidelines, and applying more student-focused content.
Worked collaboratively with the Michigan Department of Education (MDE) and Interuniversity Committee to create new school social worker standards for the State of Michigan.
Authored SAU's School of Work Assessment Plan/Application for MDE, receiving state approval in 2021.
Showcased reliable leadership skills by guiding 3 social work faculty members on developing syllabi/curriculum, course branding, rubrics, standards for the State of Michigan, and accreditation requirements for Counsel on Social Work Education (CSWE).
Advised 300 social work students on university policies, procedures, academic plans, and university systems through excellent interpersonal skills.
Operated as a subject matter expert/informational resource by advising on department policy manual changes, revisiting annual policies, and ensuring consistency across all records.
Coached, advised, and mentored students on university policy, grade appeals, attendance, course transfer, and other student concerns.
Recruited prospected social work students through effective relationship building, 1-on-1 meetings, and university events.
08/2013 to 12/2017
Assistant Director of Admission for Student PrograButler – City, STATE,
Coordinated the recruitment advertising, staffing, interview, and selection process for ~250 Butler Student Ambassador (BSA) employees annually.
Orchestrated new hire orientation, onboarding, and training by organizing documentation (W-4s and I-9s), planning schedules, administering attendance, and providing ongoing coaching, mentoring, and performance appraisals.
Pioneered a new hiring system by adding group evaluation/mock tour components, integrating a new digital form, and establishing a scoring/metric system.
Expanded talent acquisition efforts to increase student diversity to a record-high 22%.
Planned, prepared, and monitored employee schedules to ensure excellent customer service for prospective/admitted student events.
Directed largest ongoing admissions program (True Blue) by developing an innovative online tracking/matching system and presenting the program at the 2016 Visitor Services Association National Conference.
Built queries in Customer Relationship Management (CRM) system to develop prospective student employee phone, letter, and email recruitment campaigns
Mobilized innovative recruitment efforts by leading 20 high school visits, college fairs, and events.
Leveraged communication skills to deliver 6 formal monthly presentations to prospective students/families.
Proven track record of innovation, process improvement, and student development, resulting in a promotion to Assistant Director of Admission for Student Programs.
08/2010 to 08/2013
Resident DirectorUniversity Of Kentucky Residence Life – City, STATE,
Supervised and developed 21 Resident Advisors (RAs) by recruiting, hiring, scheduling, and evaluating performance.
Administered training programs and curriculum for ~150 campus-wide RAs through excellent public speaking skills.
Earned trust from university leadership to oversee triple the amount of residents and personnel.
Created a new annual evaluation system for student employees to identify growth opportunities for individual performance and team efforts.
Teamed up with academic partners to implement ROTC and Agriculture Living Learning Communities, resulting in higher student engagement.
Engaged with individual residents by educating on policies/procedures, upholding conduct, forming success plans, and referring helpful campus resources.
Liaised with Students of Concern Committee and Dean of Students Office by creating at-risk student success plans and providing key updates.
Skills & Core Strengths
Policy Development
Procedure & Process Improvement
Staffing & Recruiting
Employee Relations
Training & Development
Written Communication
Student & Academic Advising
Full-Cycle Recruitment
Salesforce & Slate CRM
Talent Acquisition
Education
Expected in
Advising Graduate Certificate: Kansas State University - Manhattan, KS, GPA:
Expected in
Masters of Social Work: University of Michigan - Ann Arbor - Ann Arbor, MI GPA:
Expected in
Bachelor of Arts: Youth Ministry Taylor University - Fort Wayne, IN, GPA:
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Resume Overview
School Attended
Kansas State University
University of Michigan - Ann Arbor
Taylor University
Job Titles Held:
Academic Advisor | Counselor-Graduate
Student Success Advisor, Professional Social Work Advisor
Assistant Director of Admission for Student Progra