Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
First Aid/CPR
Business operations
Organization
MS Office
Insurance billing
Invoice generation
Problem resolution
Team management
Communications
Relationship development
Administrative support
Inventory management
Planning and coordination
Customer service
Abatement and decontamination
Emergent situation management
Medication administration
Policy and procedure implementation
Administrative duties
Client direct care
Group home oversight
Client meetings
Customer support and assistance
Assistance program knowledge
Experience
Abatement Worker, 08/2019 to 03/2020 University Of Iowa – North Liberty, IA,
Removed harmful substances from walls and other surfaces using power tools, high-pressure spray equipment and hand tools.
Eliminated safety hazards in loading and work areas, including physical obstructions to truck access, slick or icy surfaces and precarious stacking or positioning.
Quarantined chemicals and followed company guidelines, Environmental Protection Agency rules, Department of Transportation regulations and disposal site protocols.
Executed search and rescue tasks, utilizing hand and power tools, hydraulic tools and other extrication equipment.
Maintained safe and operational required equipment by inspecting machinery, investigating and repairing faults and conducting routine preventive maintenance.
Complied with company policies, as well as federal and local requirements, to maintain team and public safety.
Developed clean-up and removal strategy for each individual case based on materials in question and available resources.
Performed ventilation and entry operations to secure hazardous environment.
Improved customer satisfaction by finding creative solutions to problems.
Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
Used picks and shovels to dig, spread and level dirt and gravel.
Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground.
Met company and OSHA safety guidelines for work site operations to minimize worker risk.
Tree Trimmer, 01/2018 to 06/2019 Rockwell Care Services – Idaho Falls, ID,
Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
Planned and coordinated jobs for [Number] workers.
Removed and properly disposed of debris to maintain worksite safety.
Group Home Manager, 11/2013 to 11/2017 Homeserve Usa – Reading, PA,
Initiated resident transfers to other programs to better meet resident needs.
Hired, interviewed and trained [Number] new staff members and created staff schedules
Updated, developed and implemented individual treatment plans and discharge plans by collaborating with [Job title].
Reported, investigated and followed up on abuse and neglect cases.
Approved activities that were compliant with the facility's policies, adhered to the budget and offered educational value.
Coordinated community activities to promote social skills and community participation.
Organized proper transportation for clients to and from appointments, educational and extracurricular activities.
Hired, interviewed and trained [Number] new staff members and created staff schedules.
Utilized [Software] and [Software] to maintain confidential records, including progress toward goals, goal planning and resident assessments.
Performed [Timeframe] budget analysis to document petty cash and expenses.
Encouraged residents to independently interact with others, make decisions and participate in community activities, including [Type] and [Type] activities.
Monitored and provided residents with assistance for bathing, dressing and other basic hygiene needs.
Initiated positive relationships with residents, staff and other individuals by being respectful, actively listening and asking appropriate questions.
Scheduled medical appointments with doctors and provided safe transportation for [Number] residents to and from all medical appointments.
Supervised group home for [Number] residents with behavioral and developmental disabilities issues by motivating direction of [Number]-member team.
Instituted [Type] systems to oversee proper storage and disposal of medications and residents' nutritional needs and special diets.
Created the work schedule one month in advance, making sure all shifts had adequate coverage.
Monitored performance of [Number]-staff members to gauge work efficiency and improve overall productivity.
Communicated with families or advocates to discuss resident needs and progress.
Managed daily needs of [Number] neurodiversity individuals through budget management, menu planning, activity planning and transportation coordination.
Maintained records for resident funds, bank accounts and petty cash using [Software].
Resolved concerns regarding staff, residents and all aspects of care to maintain standards throughout group home.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Triaged patients by phone and provided general assistance for basic and advanced needs.
Assisted [Number] residents by educating individuals on life and social skills, daily hygiene and nutrition.
Took patients vitals, including blood pressure, temperature and pulse and documented vital signs and weight of patients.
Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
Used mobility devices and [Type] equipment to transport patients.
Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
Administered medications, monitored edemas and took blood and other body fluid samples for diagnostic purposes.
Administered medications, tracked dosages and documented patient conditions.
Administered scheduled medications and therapies intravenously, rectally, orally, subcutaneously and via intramuscular injections while overseeing pain management plans.
Administered scheduled medications and therapies intravenously, rectally, orally, subcutaneously and via intramuscular injections while overseeing pain management plans.
Maintained personal and team compliance with medication administration standards and patient care best practices.
Maintained personal and team compliance with medication administration standards and patient care best practices.
Improved patient outcomes and quality of care by determining and suggesting changes to processes.
Plumbing Technician, 06/2010 to 07/2012 Jerry Litten Plumbing & HVAC – City, STATE,
Installed and replaced water heaters, drain pipes and water supply lines.
Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
Installed and inspected new and existing plumbing lines up to [Number] inches in diameter.
Cut openings in walls and floors to accommodate pipe and pipe fittings.
Prepared project bids, including parts, labor and equipment needed for each project.
Performed emergency on-call work hours during evening, weekends and some holidays.
Installed and repaired gas lines and hot and cold water lines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved customer satisfaction by finding creative solutions to problems.
Created agendas and communication materials for team meetings.
Education and Training
High School Diploma: , Expected in 05/2009 Licking Valley High School - Newark, OH GPA:
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