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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Skills
  • Customer Service, phone/in person
  • Multi-line phone systems
  • Mail management
  • Editing and proofreading
  • Typing skills 60-70 WPM
  • Planning and coordination
  • MS Office, all systems
  • Communications skills both verbal/written
  • Administrative support
  • Problem resolution
  • Operational improvement
  • Preparing contracts
  • Inventory systems
  • Confidentiality understanding
  • Inventory purchasing
  • Letter writing
  • Filing experience
  • Accounts receivable and payable
  • Prioritization and time management
  • Database management
  • Schedule and calendar management
  • Meeting participation
  • File and data retrieval systems
  • Database entry
  • Sensitive material handling
  • Records management systems
  • Data entry documentation
Summary

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership, relationship-building with excellent customer service skills.

Education and Training
Expected in
: IT, Computer Programming And Typing
Weber University - Ogden, UT,
GPA:
Expected in
: Tourism And Travel Management/Technical Degree
Murdock Travel School - Ogden, UT,
GPA:
Expected in
: Certifications EMD & EFD, National Dispatcher Acad
International Academy of Emergency Dispatch - Salt Lake City, UT,
GPA:
Experience
04/2016 to Current
911 Fire Dispatcher 40+HRS Per Week 22.80 Per HR HAFB Fire Department City, STATE,
  • Updating schedule of employees, calendars and overtime tracking. Receiving and screening visitors and phone calls.
  • Receiving and reviewing incoming correspondence. Preparing standard forms using available software.
  • Using data base programs to input data and perform computations for administrative report.
  • Security clearance through government agency.
  • Utilizing computer systems equipped with file management programs, electronic mail, calendar, graphics, spreadsheets, word processing programs and data base management systems.
  • Knowledge of MS Office systems. Using various functions of several types of office automation systems such as word processing, databases, and graphic software.
  • Handled emergency and non-emergency phone calls calmly and obtained pertinent information with composed approach. Screening for general information and determining priority or deadlines dates.
  • Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
  • Entered information on computerized systems to verify locations and notify nearest responders. Radio monitoring of units.
  • Scheduled routine service calls to ensure all dispatch equipment was well maintained. Purchased needed equipment at government pricing.
  • Executed proficiency in digital telephone systems.
  • Monitored switchboard and dispatched emergency services.
  • Optimized project completion time by troubleshooting after-hour emergencies for immediate repair.
  • Carried out multiple fire dispatch assignments in mutual aid regions, monitoring communications in case crews needed backup.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests such as BOLOs.
  • Responded to emergency calls routed by automatic distribution system.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Used radio, telephone and computer system to update first responders with new information.
  • Monitor alarm system for specialized alarms.
  • Certified in CPR to provide First Point of Contact emergency assistance to callers. Certified in Emergency Medical and Fire Dispatch software.
  • Dispatch aircraft emergencies with multiple units and agency response.
  • Boosted productivity by ensuring on-time emergency response and cutting response time by 3 or more minutes.

Supervisor: Deputy Chief Jeff Herriott 801 586-4165/801 309-0911

01/2016 to 04/2016
911 Emergency Dispatcher 40+HRS Weekly 16.50 HR Box Elder Communications Center City, STATE,
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach. Monitored non-emergency lines for assistance.
  • Certified in CPR to provide First Point of Contact emergency assistance to callers.
  • Executed proficiency in digital telephone systems.
  • Monitored switchboard and dispatched emergency services.
  • Carried out multiple fire dispatch assignments in Box Elder County, monitoring communications in case crews needed backup.
  • Determined which cases required further interventions and contacted appropriate agency or unit for further assistance.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
  • Used radio, telephone and computer system to update first responders with new information.
  • Responded to emergency calls routed by automatic distribution system.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Conducted multiple fire dispatch assignments across Box County area.
  • Maintained and updated crucial and confidential information including phone numbers and addresses.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units. Supervisor: Tiffany McCann Nicholls XXX 734-3800
09/2012 to 04/2016
911 Emergency Dispatcher 40+HRS Per Week 17.10 HR Weber Area 911 Dispatch Center City, STATE,
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Maintained and updated crucial and confidential information including phone numbers and addresses.
  • Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
  • Conducted multiple fire dispatch assignments across Weber/Morgan counties.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Certified in CPR to provide First Point of Contact emergency assistance to callers.
  • Executed proficiency in digital telephone systems.
  • Monitored switchboard and dispatched emergency services.
  • Carried out multiple fire dispatch assignments in Weber County/Morgan counties, monitoring communications in case crews needed backup.
  • Determined which cases required further interventions and contacted appropriate unit or agency for further assistance.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
  • Used radio, telephone and computer system to update first responders with new information.
  • Responded to emergency calls routed by automatic distribution system.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests such as BOLOs. Supervisor: Kevin Rose 801 399-8623

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Resume Overview

School Attended

  • Weber University
  • Murdock Travel School
  • International Academy of Emergency Dispatch

Job Titles Held:

  • 911 Fire Dispatcher 40+HRS Per Week 22.80 Per HR
  • 911 Emergency Dispatcher 40+HRS Weekly 16.50 HR
  • 911 Emergency Dispatcher 40+HRS Per Week 17.10 HR

Degrees

  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)

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