LiveCareer-Resume

911 emergency dispatcher resume example with 17+ years of experience

Jessica Claire
911 Emergency Dispatcher
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Attentive Police Dispatcher bringing 18 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • 911 System Information Databases
  • Documentation and Recordkeeping
  • Emergency Call Response
  • Efficient Service
  • Providing Clear Directions
  • Information Relay
  • Verbal and Written Communication
  • Call Routing
  • Data Entry
  • Data Systems Operation
  • Prioritizing Calls
  • Customer Satisfaction
  • Computer Skills
  • Information Intake
Work History
911 Emergency Dispatcher, 05/2021 to 05/2022
The Realreal, Inc.Remote - New Canaan, CT,
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Used CAD, ProQA, MyCase, JTAC, IDACS, NCIC, Microsoft Excel to track and maintain case incident numbers and logs.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Received over 50 911 and non-emergency calls per 12 hour shift to dispatch calls to appropriate agencies and officers on duty.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Read system maps and caller information, and documented details in system.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
911 Emergency Dispatcher, 10/2020 to 03/2021
Hancock County Sheriff DepartmentCity, STATE,
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Used CAD, ProQA, MyCase, IDACS, NCIC, JTAC, Microsoft Excel to track and maintain case incident numbers and logs.
  • Received over 20-30 911 and non-emergency calls per 8 hour shift to dispatch calls to appropriate agencies and officers on duty.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Read system maps and caller information, and documented details in system.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Answered calls from automatic routing system and took basic information from callers.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
Package Handler, 04/2020 to 08/2020
FedEx HubCity, STATE,
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Removed debris and hazardous materials from packing area to avoid contamination.
911 Communications Supervisor, 05/1996 to 01/2012
Marion County Sheriff's DepartmentCity, STATE,
  • Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
  • Managed public safety emergency units according to established procedures and policies using computerized dispatch system.
  • Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff.
  • Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
  • Maintained contact with field units, accounted for location and status, tracked records of field calls and verified safety of field team members.
  • Received 50-100+ public emergency and non-emergency calls per 8 hour shift and supervised response prioritization in order to effectively dispatch official units such as police while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Answered calls from automatic routing system and took basic information from callers.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
Education
High School Diploma: , Expected in 06/1994 to Southport High School - Indianapolis, IN
GPA:

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Resume Overview

School Attended

  • Southport High School

Job Titles Held:

  • 911 Emergency Dispatcher
  • 911 Emergency Dispatcher
  • Package Handler
  • 911 Communications Supervisor

Degrees

  • High School Diploma

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