, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Attentive Police Dispatcher bringing 18 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
911 System Information Databases
Documentation and Recordkeeping
Emergency Call Response
Efficient Service
Providing Clear Directions
Information Relay
Verbal and Written Communication
Call Routing
Data Entry
Data Systems Operation
Prioritizing Calls
Customer Satisfaction
Computer Skills
Information Intake
Work History
05/2021 to 05/2022911 Emergency DispatcherThe Realreal, Inc. | Remote - New Canaan, CT,
Questioned callers to determine nature of problems and locations to direct type of response needed.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Used CAD, ProQA, MyCase, JTAC, IDACS, NCIC, Microsoft Excel to track and maintain case incident numbers and logs.
Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Received over 50 911 and non-emergency calls per 12 hour shift to dispatch calls to appropriate agencies and officers on duty.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Read system maps and caller information, and documented details in system.
Routed calls to police, fire and ambulance service to meet individual call needs.
10/2020 to 03/2021911 Emergency DispatcherHancock County Sheriff Department | City, STATE,
Questioned callers to determine nature of problems and locations to direct type of response needed.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Used CAD, ProQA, MyCase, IDACS, NCIC, JTAC, Microsoft Excel to track and maintain case incident numbers and logs.
Received over 20-30 911 and non-emergency calls per 8 hour shift to dispatch calls to appropriate agencies and officers on duty.
Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Routed calls to police, fire and ambulance service to meet individual call needs.
Read system maps and caller information, and documented details in system.
Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Answered calls from automatic routing system and took basic information from callers.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
04/2020 to 08/2020Package HandlerFedEx Hub | City, STATE,
Used hand-held scanners and physical logs to accurately track item movements.
Assembled, sealed and loaded packages into correct trucks.
Removed jams and unblocked conveyor system to maintain flow of goods.
Followed verbal and written instructions to properly move and ship products.
Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Removed debris and hazardous materials from packing area to avoid contamination.
05/1996 to 01/2012911 Communications SupervisorMarion County Sheriff's Department | City, STATE,
Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
Managed public safety emergency units according to established procedures and policies using computerized dispatch system.
Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff.
Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
Maintained contact with field units, accounted for location and status, tracked records of field calls and verified safety of field team members.
Received 50-100+ public emergency and non-emergency calls per 8 hour shift and supervised response prioritization in order to effectively dispatch official units such as police while tracking data in real-time environments.
Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Routed calls to police, fire and ambulance service to meet individual call needs.
Answered calls from automatic routing system and took basic information from callers.
Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
Reduced risks and emergency response issues by observing public safety field units.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.
Education
Expected in 06/1994High School Diploma | Southport High School, Indianapolis, INGPA:
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