911 Emergency Dispatcher resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Organized and dependable professional skilled in working under pressure and adapting to new situations and challenges seeks full-time position that offers a challenging and rewarding work environment.

  • Computer-aided dispatching
  • Information intake
  • Customer service
  • Organization and time management
  • Leadership
  • Data management
  • Flexible & Adaptable
Work History
911 Emergency Dispatcher, 12/2016 - Current
The Integral Group Llc Denver, CO,
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Current certifications: Oklahoma Law Enforcement Telecommunications System (OLETS) and International Academies of Emergency Dispatch (IAED)
Property Manager, 10/2010 - 11/2015
Mission Health Yates Center, KS,
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Handled disciplinary actions, performance appraisals, hiring and terminations of company staff.
  • Certification courses/training completed: Discrimination and Fair Housing Compliance, Department of Housing and Urban Development (HUD), Low Income Housing Tax Credit (LIHTC), Affirmative Fair Housing Marketing, USDA 515 Housing
Activities Director, 06/2009 - 03/2010
Aspen Dental Rockingham, NC,
  • Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
  • Performed assessments on activity programs to determine what specific activities were suitable.
  • Evaluated supplies and requested purchases to meet activity plans.
  • Engaged residents through events, small groups and personal attention.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
  • Documented preferences and helped develop relevant activities.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Maintained master calendar and all relevant records.
  • Supervised Activities Assistant and conducted performance evaluations.
  • Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
  • Drafted budgets for programs and ordered materials that were needed for certain activities.
  • Coordinated off-site activities and accompanied residents throughout excursions.
Assistant Office Manager, 07/2007 - 12/2008
Oklahoma Healthcare Solutions City, STATE,
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Recorded expenses and maintained accounting records.
  • Optimized office schedule to balance team workloads, group productivity and financial targets.
High School Diploma: , Expected in 06/1991
Missisquoi Valley Union High School - Swanton, VT

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Resume Overview

School Attended

  • Missisquoi Valley Union High School

Job Titles Held:

  • 911 Emergency Dispatcher
  • Property Manager
  • Activities Director
  • Assistant Office Manager


  • High School Diploma

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