911 Emergency Dispatcher resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Organized and dependable professional skilled in working under pressure and adapting to new situations and challenges seeks full-time position that offers a challenging and rewarding work environment.
Skills
Computer-aided dispatching
Information intake
Customer service
Organization and time management
Leadership
Data management
Flexible & Adaptable
Work History
911 Emergency Dispatcher, 12/2016 - Current The Integral Group Llc – Denver, CO,
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Questioned callers to determine nature of problems and locations to direct type of response needed.
Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Served customers in a friendly, efficient manner following outlined steps of service.
Current certifications: Oklahoma Law Enforcement Telecommunications System (OLETS) and International Academies of Emergency Dispatch (IAED)
Property Manager, 10/2010 - 11/2015 Mission Health – Yates Center, KS,
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Followed up on delinquent tenants and coordinated collection procedures.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
Developed, reviewed and submitted property operating and capital budgets.
Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Completed final move-out walk-throughs with tenants to identify required repairs.
Handled disciplinary actions, performance appraisals, hiring and terminations of company staff.
Certification courses/training completed: Discrimination and Fair Housing Compliance, Department of Housing and Urban Development (HUD), Low Income Housing Tax Credit (LIHTC), Affirmative Fair Housing Marketing, USDA 515 Housing
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