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911 emergency dispatcher resume example with 14 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Attentive Police Dispatcher bringing 3 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.

Dedicated 911 Dispatcher offering 2 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in protocols.

Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of Fayette County.

Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.

Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.

Hardworking and passionate jobseeker with strong organizational skills eager to secure entry-level position in fast pass environment. Ready to help team achieve company goals.

Job Title with over Number years of successful experience in Skill and Skill. Recognized consistently for performance excellence and contributions to success in Industry industry. Strengths in Skill and Skill backed by training in Area of study.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Driven student leveraging studies in Area of study seeks real-world experience as Job Title. Offers strong interpersonal and task prioritization skills.

Ambitious, career-focused jobseeker, anxious to obtain an entry-level Job Title position to help launch career while achieving company goals.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Reliable Intern studying Area of study seeks an internship opportunity to expand skills and gain valuable real-world experience.

Committed Job Title experienced in medicine and specialty patient care in cardiology. Conducted tests on patients, including EKGs to ascertain diseases, conditions and complications in relation to cardiovascular system.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and Task and training in Skill. Motivated to learn, grow and excel in Industry.

Skills
  • Basic life support understanding
  • Police and fire procedures
  • Information intake
  • Map reading skills
  • Computer-aided dispatching
  • Self-motivated professional
  • Customer service
  • Computer proficiency
  • Basic math
  • Analytical skills
  • First Aid/CPR
  • Collaboration
  • Organization and Time management
  • Data management
  • Leadership
  • Maintenance & Repair
  • Clerical
  • Written Communication
  • Conflict resolution
  • Microsoft Office
Work History
911 Emergency Dispatcher, 11/2018 - 06/2021
Extra Space Storage Longs, SC,
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Used Software to track and maintain case incident numbers and logs.
  • Received over Number 911 and non-emergency calls per Timeframe to dispatch calls to appropriate agencies and officers on duty.
  • Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Read system maps and caller information, and documented all details in system.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Answered calls from automatic routing system and took basic information from callers.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Handled approximately Number cases daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions.
  • Answered multi-line phone systems, transferred calls and determined call priority while performing quick and efficient customer service.
  • Received incoming telephone and alarm system calls regarding emergency and non-emergency situations and dispatched appropriate police, fire and ambulatory services to premises.
  • Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
  • Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
  • Reported alarm activity to subscribers' emergency contacts.
  • Created electronic medical records for all cases, performing routine chart audits and reviewing Number+ charts annually.
  • Improved project completion time by incorporating Type policies.
  • Aided senior leadership by collecting research for executive decision-making support.
  • Identified cases requiring additional resources and interventions, reaching out to Job titles to determine best next steps.
  • Maintained accurate records and updated files using electronic Type database.
  • Increased timely treatment protocols by leveraging current response and quality assurance requirements.
  • Tracked stolen articles into National Crime Information Center and monitored government-regulated alarms, including doors, motion sensors and duress tracers.
  • Completed daily reports, forms and other documentation accurately to avoid errors in patient care.
  • Cultivated client rapport by interfacing with callers to aid with medical emergencies.
  • Optimized productivity to improve on-time emergency response and life support.
Assistant Store Manager, 03/2017 - 11/2018
County Of Sonoma, California Santa Rosa, CA,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Walked through store areas every Timeframe to identify and proactively resolve issues negatively impacting operations.
  • Interviewed, hired and trained Number staff associates and equipped to comply with company policies and procedures.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Supervised and evaluated staff of Number including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings by Number% in Number years.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Approved regular payroll submissions for employees.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Analyzed and interpreted store trends to facilitate planning.
Accounting Assistant, 06/2007 - 03/2017
Walmart City, STATE,
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Communicated with suppliers to reconcile invoice payments.
  • Reviewed figures, postings and documents for correct entry, completeness and accuracy.
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Reconciled company accounts, including credit cards, employee expenses and commissions.
  • Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
  • Maintained accurate and complete documentation for financial department procedures to facilitate new employee training.
  • Reviewed general ledger entries and assessed accuracy.
  • Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Reported financial data and updated financial records in ledgers and journals.
  • Completed financial reports to inform managers and stakeholders.
  • Assisted management with finalization of annual expense plans.
  • Transferred data and documents for smooth system migrations and software updates.
  • Investigated daily variances and corrected errors to resolve discrepancies.
Education
High School Diploma : Basic High School Education , Expected in 05/2004
-
Midland Trail High School - Hico, WV,
GPA:
Status -

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Resume Overview

School Attended

  • Midland Trail High School

Job Titles Held:

  • 911 Emergency Dispatcher
  • Assistant Store Manager
  • Accounting Assistant

Degrees

  • High School Diploma

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