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911 Emergency Dispatcher resume example with 15+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Diligent and proficient in community policing techniques and knowledgeable in principles of crime scene management. Experienced in operating specialized technical equipment, including mobile computer and electronic ticket devices. Offering excellent skills and 13 years of experience. Looking to apply skills to new court officer position. Dedicated Reserve Police Officer with over 13 years of experience providing security and maintaining safe environments for small community. Successful managing situations requiring diplomacy, fairness, firmness and sound judgment. Advanced skills in crime prevention, evidence preservation and witness interview techniques. Orderly Patrol Officer with expertise in patrolling, arresting suspects and dispute resolution. Cordial and very responsive with the ability to patrol assigned areas and keep vigilant for suspicious activity. Hardworking Feeder with exceptional track record of reliable attendance and high-quality work. Strong collaboration skills to thrive in fast-paced, high-stress environments. Professional and determined.

Skills
  • Crime prevention
  • Evidence preservation
  • Arresting suspects
  • Defensive tactics
  • Community relations
  • Reliable
  • Excellent work ethics
  • Dedicated
  • Professional
  • Truthful
  • Punctual
  • Good listener
  • Determined
  • Area canvassing
  • Perimeter monitoring
  • Time management skills
  • Client communication
  • Multi-line phone systems
  • Task delegation and prioritization
  • Continuous improvements
  • Cross-functional teamwork
  • Accident investigations
  • Group and individual instruction
  • Mentoring and training
  • Planning and organization
  • Customer relations
  • Supervision
  • Report creation; dispatch and officer
  • Emergency response
  • Client-focused
  • Police department procedures
Education and Training
Arizona Western College Yuma, AZ Expected in 05/2006 Associate of Applied Science : Criminal Justice - GPA :
Arizona Western College Yuma, AZ Expected in 05/2005 : Law Enforcement - GPA :
  • Completed professional development in Law Enforcement (AZ POST)
Certifications

Arizona Criminal Justice Information System (ACJIS).

Peace officer certification with Arizona Peace Officers Standard and Training (POST) Board.

Western Arizona Law Enforcement Training Academy (WALETA) - Dispatch Academy.

Federal Emergency Management Agency (FEMA) Incident Command 200, 100, 300, 700.

Train the trainer on Active Shooter - Arizona Emergency Management.

Experience
City Of Hayward, Ca - 911 Emergency Dispatcher
Hayward, CA, 08/2006 - 10/2019
  • Used radio, telephone and computer system to update first responders with new information.
  • Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Responsible for listening, and obtaining information to help callers remain calm.
  • Handle multiple tasks simultaneously under pressure.
  • Communicate information clearly and concisely with accurate details.
  • 13 years as a 911 Emergency Dispatcher
  • Maintaining and updating department records.
  • Proficient with multiple computer systems, to include security systems.
  • Detailed oriented.
Bwx Technologies Inc. - Reserve Police Officer
Charlotte, NC, 01/2007 - Current
  • Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
  • Protected motorists and pedestrians by providing traffic control at traffic accident scenes, congested areas, schools and special events.
  • Supported future criminal cases by preparing detailed and accurate reports related to accidents, crime disturbances and complaints.
  • Supported scene investigations by securing perimeters, collecting evidence, interviewing witnesses and documenting statements.
  • Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants.
  • Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
Cocopah Indian Tribe - Police Officer
City, STATE, 03/2005 - 09/2005
  • Improved community safety by conducting field sobriety tests and investigating DUIs and vehicle accidents.
  • Interviewed subjects, targets and witnesses for information verification and corroboration.
  • Testified in court 1 time per month in support of department cases.
  • Informed shift officers of special areas of emphasis, including properties to watch and noted criminals understood to be in patrol areas.
  • Sustained safety protocol and ensured proper, cost-effective, and safe handling usage of equipment, weapons and materials.
  • Directed and controlled crowds at parades, funeral processions and sporting events.
  • Cultivated working relationships with colleagues, executives and community members to build trust and communication.
  • Enforced Tribal and state laws through arrest and education.
  • Responded to and investigated security and burglar alarms.
  • Ensured accuracy while conducting stationary and mobile surveillance on investigatory individuals.
  • Investigated calls and complaints involving fire, theft, accident and hazard reports.
  • Wrote detailed arrest and accident reports.
  • Responded to medical emergencies, alarms within approximately 5 minutes of calls.
  • Analyzed and evaluated information to determine appropriate course of criminal prosecution.
  • Instructed suspects on field sobriety tests and used portable breathalyzer equipment to perform tests.
  • Searched vehicles, buildings, homes and property for evidence and stolen property.
  • Responded quickly to dispatch and took appropriate action at crime and disaster scenes.
  • Analyzed traffic accidents and general traffic surveys.
  • Organized and recorded facts to prepare incident reports.
  • Monitored and investigated suspicions persons and situations and unusual activities.
  • Testified under oath in administrative hearings and criminal court cases.
  • Served active warrants and subpoenas.
  • Directed traffic during emergency and congested situations to promote public safety and facilitate vehicular flow.
  • Conducted debriefings for arrested subjects to obtain information pertinent to investigations.
  • Contributed to criminal court cases and hearings by providing testimony under oath.
  • Responded to 50 monthly calls for service related to DWI, felonies, misdemeanors, domestic abuse, and animal rescue.
  • Gathered preliminary investigation information, including verbal and written as first responder to crime scenes.
  • Developed and implemented speedy and efficient responses to public safety issues such as accidents, domestics and alarms.
  • Issued warnings and citations for traffic violations.
  • Inspected squad vehicle and weapons daily and arranged for routine and special maintenance.
  • Prepared cases for trial and appeared and testified in court as witness.
  • Assisted local and federal agencies in criminal investigations.
  • Wrote reports on arrests made, activities performed and unusual incidents observed.
  • Adhered to all safety protocols and ensured proper handling of equipment, weapons and materials.
  • Communicated with subjects and witnesses to acquire and verify information relevant to roadway accident investigations.
  • Prevented illegal entry, prohibiting goods and smuggling of illegal drugs and other contraband by conducting vehicle searches during traffic stops.
  • Executed search warrants, affidavits, and other legal documents.
  • Patrolled designated districts in patrol cars, on bicycles and on foot.
  • Investigated criminal and traffic offenses.
  • Performed comprehensive searches of people and property to identify controlled substances or contraband.
  • Mediated domestic-related disturbances and protected victims from harm.
  • Diffused tense situations by remaining calm.
  • Apprehended suspects, prepared case reports, and testified in 2 courtroom hearings.
Accomplishments
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures, training.
  • Assisted in organizing and running the annual Yuma County Law Enforcement Explorer Academy.
Activities and Honors

18 years as a 4-H leader for Animals 'R' Us 4-H club of Yuma County, AZ.

Somerton Cocopah Fire Department's Distinguished Service Award May 19th, 2017

6 years as the Somerton Police Department explorer program assistant advisor.

Awarded Somerton Police Department dispatcher of the year in 2008

National Telecommunications week, awarded Peak Performance Award in 2012

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Resume Overview

School Attended

  • Arizona Western College
  • Arizona Western College

Job Titles Held:

  • 911 Emergency Dispatcher
  • Reserve Police Officer
  • Police Officer

Degrees

  • Associate of Applied Science

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