911 emergency dispatcher resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Dedicated with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.

  • Communication
  • Teamwork
  • Works Well Under Pressure
  • Critical Thinking
  • Basic Life Support Knowledge
  • Computer-Based Dispatch Systems
  • Customer Service
  • Creativity
  • Time Management
  • Microsoft
  • Outlook
  • Problem Solving
  • Leadership
  • Crisis Management
  • Police Department Procedures
  • Active Listening
  • Database Queries
  • Call Management
  • Multitasking and Prioritization
  • Information Gathering and Relay
  • Emergency Assessment
  • Decision Making
  • EMS Dispatch
  • Emergency Medical Instruction
  • Verbal and Written Communication
  • Computer Skills
  • Map Reading Abilities
  • Prioritizing Situations
  • Call Routing
  • Data Entry
  • Cross-Departmental Teamwork
  • Good Judgment
  • Customer Support
  • Transaction Processing
  • 82 wpm Typing Speed
  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Quality Assurance
  • De-escalation Techniques
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Call Documentation
  • Team-Oriented and Cooperative
  • Multi-Line Phone Systems
911 Emergency Dispatcher, 06/2022 to Current
Per Mar Security ServicesOakland, IA,
  • Communicate with people in emotional or physical distress effectively and carefully over the phone
  • Remain calm and collective ina crisis
  • Advise callers on how to handle non-emergency situations
  • Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Assisted departments with special requests for assistance and BOLOs.
  • Researched vehicle, wanted and missing persons information.
  • Collect distinct details of events
  • Take notes quickly with accuracy
  • Be able to multitask on 8 different computers screens at a time
  • Asked probing questions to get to root of caller's issues.
  • Ensure officer safety over the radio
  • Collect and return correct vehicle and driver information on demand
  • Obtain any information needed by officers
  • Dispatch officers to emergency and non-emergency calls with the information given to us by the callers
  • Give adequate customer service
  • Copy and forward messages to the correct party
  • Keep files up to date
  • File warrants in the correct binders alphabetically
  • Dispatched police, fire, medical, proprietary security companies and other emergency agencies for callers in distress.
Shift Supervisor, 11/2021 to 09/2022
CVS, Health And RetailCity, STATE,
  • Acted as cash controller, ensuring the accuracy, completion, and reconciliation of all financial transactions
  • Assisted store manager in executing store operations during scheduled shifts
  • Created a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to employees on my shift
  • Encouraging and mentoring team members
  • Maintain a clean store
  • Prepare loading and offloading plans and management
  • Supervise operators for loading/offloading operations
  • Trained new hires and retrained employees periodically on new procedures and policies
  • Ensuring each customer has a eminent experience every visit
  • Helping to resolve customer problems and worries
  • Completed opening and closing duties to facilitate business operations.
  • Collaborated with team members to improve performance and implement training updates.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
Checkout Host, 10/2020 to 11/2021
WalmartCity, STATE,
  • Greeted customers promptly and responded to questions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Assisted customers by providing information and resolving complaints.
  • Built and maintained productive relationships with employees.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Offered customers carry-out service at completion of transaction.
  • Checked personal identifications during alcohol and tobacco sales.
Education and Training
High School Diploma: , Expected in 05/2021 to Bastrop High School - Bastrop, TX,

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Resume Overview

School Attended

  • Bastrop High School

Job Titles Held:

  • 911 Emergency Dispatcher
  • Shift Supervisor
  • Checkout Host


  • High School Diploma

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