Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Dedicated 911 Dispatcher offering 1 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task given. Motivated to learn, grow and excel.
Skills
Map reading skills
Information intake
Computer-aided dispatching
Basic life support understanding
Customer service
Supervision
MS Office
Project organization
Team building
Organization
Operational improvement
Relationship development
Problem resolution
First Aid/CPR
Communications
Team management
Work History
05/2019 to Current
911 Emergency DispatcherMetro Atlanta Ambulance Service – City, STATE,
Handled approximately 50 cases daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions.
Answered calls from automatic routing system and took basic information from callers.
Routed calls to ambulance service to meet individual call needs.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as EMS while tracking data in real-time environments.
Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Reduced risks and emergency response issues by observing public safety field units.
Read system maps and caller information, and documented all details in system.
Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Maintained excellent attendance record, consistently arriving to work on time.
01/2018 to 12/2019
Environmental Services Housekeeper LeadYavapai Regional Medical Center – City, STATE,
Operated Floor cleaners, Buffers, Waxers, UV light, equipment and used chemicals by following all safety protocols and procedures to avoid burns, injuries accidents.
Trained new employees on all departmental procedures and provided assistance in finding necessary items and cleaning supplies.
Cleaned over 8 locations every 10HR with consistently high customer satisfaction ratings.
Slid beds, sofas and furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Documented and reported all necessary facility and building repairs observed.
Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
Disposed of trash and recyclables each day to avoid waste buildup.
Vacuumed, swept and mopped floors to promote high standard of cleanliness throughout facility.
Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
Kept building entryway glass clean and polished for professional presentation.
Stripped and refinished hard surface floors to maintain quality condition and appearance.
Cleaned and stocked 25 rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Worked on team of 10 staff members to service rooms daily.
Examined 25 rooms, halls and lobbies to determine need for repairs and replacement of furniture or equipment.
Monitored and cleaned facility restrooms and restocked supplies and paper goods to maintain expected standard of service.
Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
Replaced pharmacy waste, sharps and biohazard containers when full to decrease risks to hospital staff, patients and families.
Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
06/2015 to 01/2019
Little Caesars LeadLittle Caesars Pizza Rose – City, STATE,
Developed monthly and daily production output plans to deliver on customer service and financial metrics.
Assigned daily employee tasks and monitored activity and completion.
Managed schedules, accepted time off requests and found coverage for short shifts.
Worked with team members to improve performance and implement training updates.
Documented counts and sorted finished work to promote easy access for shipping or additional processing.
Tracked receipts, employee hours and inventory movements.
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Operated Mixers , dougher, and washer regularly taking them apart for cleaning.
Held meetings with employees to evaluate performance and make plans for improvement.
Mentored junior team members on protocols and procedures of each station to maximize contributions.
Removed debris and trash and swept up metal parts following each shift to keep work areas clean and organized.
Worked different stations each shift to provide optimal coverage and meet production goals.
Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Education
Expected in 09/2010 to to
GED: Chino Valley High School - Chino Valley, AZ GPA:
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