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911 emergency dispatcher resume example with 9 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Map reading skills
  • Police and fire procedures
  • Information intake
  • Basic life support understanding
  • Training and Development
  • Flexible and Adaptable
  • Attention to Detail
  • Decision Making
  • Team building
  • Cultural Awareness
  • Problem-Solving
  • Dependable and Responsible
  • Excellent Communication
Work History
07/2020 to Current 911 Emergency Dispatcher Arizona's Children Association | Yuma, AZ,
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Used Spillman to track and maintain case incident numbers and logs.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Read system maps and caller information, and documented details in system.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
08/2018 to 07/2020 Child Care Worker Arby's, Llc | Rock Hill, SC,
  • Instructed children in health and personal habits.
  • Provided continuous supervision to children during indoor and outdoor activities to maintain safe learning and playing environments.
  • Prepared and served nutritious and healthy meals and snacks.
  • Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
  • Kept areas clean, organized and stocked, and sanitized surfaces.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.

08/2015 to 12/2017 Shift Lead Sonyas Party Plus And Cakes Created | City, STATE,
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Prepared/ Cooked/ Decorated customer orders as well as bakery items to keep our cases full.
08/2012 to 06/2017 Shift Manager/Key Holder CVS Pharmacy | City, STATE,
  • Opened and closed store 4 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Completed store opening and closing procedures.
  • Trained and mentored new employees.
  • Counted out cash drawers and balanced totals.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Processed cash, credit, debit and check payments.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
Education
Expected in 03/2012 to to License | Cosmetology The Salon Professional Academy - Evansville, Evansville, IN, GPA:
  • 3.6 GPA
Expected in 05/2011 to to High School Diploma | Mount Vernon Sr. High School, Mount Vernon, GPA:

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Resume Overview

School Attended

  • The Salon Professional Academy - Evansville
  • Mount Vernon Sr. High School

Job Titles Held:

  • 911 Emergency Dispatcher
  • Child Care Worker
  • Shift Lead
  • Shift Manager/Key Holder

Degrees

  • License
  • High School Diploma

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