911 emergency dispatcher resume example with 8+ years of experience
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - : - -
(555) 432-1000 - - resumesample@example.com - : - -
Professional Summary
Results-oriented Loan Processor highly effective at coordinating documents and processes between departments, individuals and government offices. Expert negotiator, problem solver and organizer. Over 5 years of experience in loan processing and mortgages.
Skills
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Work History
05/2018 to Current
911 Emergency Dispatcher Dominium Management Services, Inc – Minnetonka, MN,
- Researches geographical information to assist Police Officers in responding to emergency and non-emergency calls.
- Maintains status of field units through the use of the CAD system via trunked radio system.
- Broadcasts information in order to dispatch units and to provide descriptions of suspects; monitors travel and scene times in order to evaluate unit status and determine officers' safety.
- Updates various lists and files in order to secure required wrecker and ambulance services and to have accurate and timely information available for callers requesting service.
- Attains and maintains State of Tennessee certification through approved training for public safety dispatcher on the National Crime Information Center (NCIC)/Tennessee Information Enforcement Systems (TIES)/National Law Enforcement Telecommunications Systems (NLETS).
- Provides Police Officers with information on stolen vehicles, wanted persons, criminal history, etc.
- By accessing the TIES, NCIC and NLETS databases and enters information into and responds to inquiries from other law enforcement agencies through these systems.
- Operated telephone and radio equipment to receive requests and reports from police officers.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Received over one hundred 911 and non-emergency calls per four hours to dispatch calls to appropriate agencies and officers on duty.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Answered calls from automatic routing system and took basic information from callers.
- Read system maps and caller information, and documented details in system.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Reduced risks and emergency response issues by observing public safety field units.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Oversaw daily operations to ensure high levels of productivity.
- Maintained excellent attendance record, consistently arriving to work on time.
11/2016 to 04/2018
Loan Processor Parker-Hannifin, Corporation – Columbia, TN,
- Provide customer with timely and periodic status updates on their loan application.
- Return all inquiry calls within one business day.
- Collect required documents from applicant and followed up on missing items.
- Maintain a mortgage pipeline of 25 to 35 loans per month.
- Direct day-to-day contact with Clients and Mortgage Brokers.
- Advise clients of all documentation required to underwrite and fund the loan.
- Request employment verification and asset verification.
- Collect data and input into the Calyx loan system.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Set up and completed loan submission packages.
- Evaluated approvals against established bank and government lending standards.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Checked packages for appropriate documentation.
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Provided quick turnaround times to maintain fast-past schedule.
07/2013 to 03/2016
Customer Service Rep Dominium Management Services, Inc – Anoka, MN,
- · Check customer out when returning vehicle.
- · Provide customers with product and service information.
- · Make sure customers receive right vehicle.
- · Check car and gps inventory.
- · Place preferred customers in their desired vehicle.
- · Provided primary customer support to internal and external customers.
- · Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- · Cultivated customer loyalty, promoted repeat business and improved sales.
- · Evaluated account and service histories to identify trends, using data to mitigate future issues.
- · Provided information regarding charge accounts and loyalty programs.
- · Responded to customer requests for products, services and company information.
- · Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- · Developed community reputation through commitment to customer satisfaction and strong client relationships.
- · Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- · Recommended products to customers, thoroughly explaining details.
- · Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- · Trained new personnel regarding company operations, policies and services.
- · Exhibited high energy and professionalism when dealing with clients and staff.
- · Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- · Promised best prices for rental cars customer services and maintained accuracy when determining quotes.
- · Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- · Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- · Educated customers about billing, payment processing and support policies and procedures.
04/2012 to 06/2013
Loan Processor SVS, INC – City, STATE,
- Set up and completed loan submission packages.
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Completed denial and cancellation procedures on applicable files.
- Oversaw file input in mortgage software and grant-specific software.
- Prepared file for final clear-to-close by branch management.
- Handled any conditions sent from underwriting departments.
- Evaluated approvals against established bank and government lending standards.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
- Communicated with originator and applicant concerning progress of loan file.
- Produced and submitted completed loan packages to title and escrow professionals.
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
- Reviewed and validated details of loan applications and closing documentation.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Filed completed loan applications with underwriting and made approval or denial recommendations.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Education
No Degree: Psychology
University of TN Chattanooga - Chattanooga, TN,
University of TN Chattanooga - Chattanooga, TN,
No Degree: Psychology
Southwest Community College - Memphis TN,
Southwest Community College - Memphis TN,
Expected in 05/2007 to
High School Diploma:
Wooddale High School - Memphis, TN
Wooddale High School - Memphis, TN
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Resume Overview
School Attended
- University of TN Chattanooga
- Southwest Community College
- Wooddale High School
Job Titles Held:
- 911 Emergency Dispatcher
- Loan Processor
- Customer Service Rep
- Loan Processor
Degrees
- No Degree
- No Degree
- High School Diploma
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