Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Qualified Customer Service Representative as well as Administrative Assistant with 25 plus years experience in fast-paced customer service and call center environments. Personable and professional under pressure.
Skills
Computer-based dispatch systems
Map reading abilities
Police department procedures
Basic life support knowledge
Time management
Multi-tasking
Experience
09/2012 to 08/2016911 DispatcherMacallister | Westfield, IN,
Used radio, telephone and computer system to update first responders with new information.
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Assisted departments with special requests such as BOLOs.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Trained several new employees.
Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax.
Built and maintained effective relationships with peers and upper management.
Detail oriented and exemplary multi-tasking skills.
Work well independently as well as a team player.
07/2010 to 09/2012DispatcherMacallister | Indianapolis, IN,
Answer all incoming calls 911 and administration
Dispatch the police officers and firemen to calls
Make calls for the officers upon their request
Ascertain enough information to determine the needs of the public are and lead them to the proper agency to assist them.
Able to relay the information obtained to first responders in a prompt, quick manner
Able to communicate with other agencies police, fire, sanitation and water departments, etc.
Aggressive enough to make decisions in a moments notice
03/2006 to 01/2010Kenton County License InspectorKenton County Fiscal Court | City, STATE,
Maintained confidential information, such as pay rates, bonus targets and pay grades.
Collection of Occupational License Tax for the Cities within Kenton County.
Took taxpayers to court whom were delinquent in paying.
Supervise a department of six employees processing sixty thousand tax returns
Manage Occupational License Tax Office and Tax Collection for Kenton County
Collect and distribute over $24 million in taxes for fourteen cities
Provide daily operational control and accountability for enforcement of tax ordinances
Develop administrative operating policies for the department
Reduce delinquent backlog by 50% (4,000 returns) first eight months on job
Increase tax collections for cities over $1,000,000
Reduce employee turnover and enhance employee morale
Train office staff in handling of “problem” call from tax payers
03/1996 to 03/2006DispatcherCity Of Covington | City, STATE,
Answer all incoming calls 911 and administration
Dispatch the police officers and firemen to calls
Make calls for the officers upon their request
Ascertain enough information to determine the needs of the public are and lead them to the proper agency to assist them.
Able to relay the information obtained to first responders in a prompt, quick manner
Able to communicate with other agencies police, fire, sanitation and water departments, etc.
Aggressive enough to make decisions in a moments notice
Education and Training
Expected in 2006Bachelor of Arts | Business AdministrationThomas More College, Crestview Hills, KY , GPA:
Expected in 2004Associate of Arts | BusinessNorthern Kentucky University, Highland Heights, KY, GPA:
Skills
Computer-based dispatch systems
Map reading abilities
Police department procedures
Basic life support knowledge
Time management
Multi-tasking
Work History
09/2012 to 08/2016911 DispatcherKenton County Communications Center | Nicholson, KY
Used radio, telephone and computer system to update first responders with new information.
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Assisted departments with special requests such as BOLOs.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Trained several new employees.
Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax.
Built and maintained effective relationships with peers and upper management.
Detail oriented and exemplary multi-tasking skills.
Work well independently as well as a team player.
07/2010 to 09/2012DispatcherCity of Covington | Covington, KY
Answer all incoming calls 911 and administration
Dispatch the police officers and firemen to calls
Make calls for the officers upon their request
Ascertain enough information to determine the needs of the public are and lead them to the proper agency to assist them.
Able to relay the information obtained to first responders in a prompt, quick manner
Able to communicate with other agencies police, fire, sanitation and water departments, etc.
Aggressive enough to make decisions in a moments notice
03/2006 to 01/2010Kenton County License InspectorKenton County Fiscal Court | Covington, KY
Maintained confidential information, such as pay rates, bonus targets and pay grades.
Collection of Occupational License Tax for the Cities within Kenton County.
Took taxpayers to court whom were delinquent in paying.
Supervise a department of six employees processing sixty thousand tax returns
Manage Occupational License Tax Office and Tax Collection for Kenton County
Collect and distribute over $24 million in taxes for fourteen cities
Provide daily operational control and accountability for enforcement of tax ordinances
Develop administrative operating policies for the department
Reduce delinquent backlog by 50% (4,000 returns) first eight months on job
Increase tax collections for cities over $1,000,000
Reduce employee turnover and enhance employee morale
Train office staff in handling of “problem” call from tax payers
03/1996 to 03/2006DispatcherCity of Covington | Covington, KY
Answer all incoming calls 911 and administration
Dispatch the police officers and firemen to calls
Make calls for the officers upon their request
Ascertain enough information to determine the needs of the public are and lead them to the proper agency to assist them.
Able to relay the information obtained to first responders in a prompt, quick manner
Able to communicate with other agencies police, fire, sanitation and water departments, etc.
Aggressive enough to make decisions in a moments notice
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