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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Qualified Customer Service Representative as well as Administrative Assistant with 25 plus years experience in fast-paced customer service and call center environments. Personable and professional under pressure.

Skills
  • Computer-based dispatch systems
  • Map reading abilities
  • Police department procedures
  • Basic life support knowledge
  • Time management
  • Multi-tasking
Experience
09/2012 to 08/2016 911 Dispatcher Macallister | Westfield, IN,
  • Used radio, telephone and computer system to update first responders with new information.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Assisted departments with special requests such as BOLOs.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Trained several new employees.
  • Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax.
  • Built and maintained effective relationships with peers and upper management.
  • Detail oriented and exemplary multi-tasking skills.
  • Work well independently as well as a team player.
07/2010 to 09/2012 Dispatcher Macallister | Indianapolis, IN,

         

  • Answer all incoming calls 911 and administration
  • Dispatch the police officers and firemen to calls
  • Make calls for the officers upon their request
  • Ascertain enough information to determine the needs of the public are and lead them to the proper agency to assist them.
  • Able to relay the information obtained to first responders in a prompt, quick manner
  • Able to communicate with other agencies police, fire, sanitation and water departments, etc.
  • Aggressive enough to make decisions in a moments notice
03/2006 to 01/2010 Kenton County License Inspector Kenton County Fiscal Court | City, STATE,
  • Maintained confidential information, such as pay rates, bonus targets and pay grades.
  • Collection of Occupational License Tax for the Cities within Kenton County.
  • Took taxpayers to court whom were delinquent in paying.
  • Supervise a department of six employees processing sixty thousand tax returns
  • Manage Occupational License Tax Office and Tax Collection for Kenton County 
  • Collect and distribute over $24 million in taxes for fourteen cities
  • Provide daily operational control and accountability for enforcement of tax ordinances
  • Develop administrative operating policies for the department
  • Reduce delinquent backlog by 50% (4,000 returns) first eight months on job
  • Increase tax collections for cities over $1,000,000
  • Reduce employee turnover and enhance employee morale
  • Train office staff in handling of “problem” call from tax payers
03/1996 to 03/2006 Dispatcher City Of Covington | City, STATE,

         

  • Answer all incoming calls 911 and administration
  • Dispatch the police officers and firemen to calls
  • Make calls for the officers upon their request
  • Ascertain enough information to determine the needs of the public are and lead them to the proper agency to assist them.
  • Able to relay the information obtained to first responders in a prompt, quick manner
  • Able to communicate with other agencies police, fire, sanitation and water departments, etc.
  • Aggressive enough to make decisions in a moments notice
Education and Training
Expected in 2006 Bachelor of Arts | Business Administration Thomas More College, Crestview Hills, KY , GPA:
Expected in 2004 Associate of Arts | Business Northern Kentucky University, Highland Heights, KY, GPA:
Skills
  • Computer-based dispatch systems
  • Map reading abilities
  • Police department procedures
  • Basic life support knowledge
  • Time management
  • Multi-tasking
Work History
09/2012 to 08/2016 911 Dispatcher Kenton County Communications Center | Nicholson, KY
  • Used radio, telephone and computer system to update first responders with new information.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Assisted departments with special requests such as BOLOs.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Trained several new employees.
  • Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax.
  • Built and maintained effective relationships with peers and upper management.
  • Detail oriented and exemplary multi-tasking skills.
  • Work well independently as well as a team player.
07/2010 to 09/2012 Dispatcher City of Covington | Covington, KY

         

  • Answer all incoming calls 911 and administration
  • Dispatch the police officers and firemen to calls
  • Make calls for the officers upon their request
  • Ascertain enough information to determine the needs of the public are and lead them to the proper agency to assist them.
  • Able to relay the information obtained to first responders in a prompt, quick manner
  • Able to communicate with other agencies police, fire, sanitation and water departments, etc.
  • Aggressive enough to make decisions in a moments notice
03/2006 to 01/2010 Kenton County License Inspector Kenton County Fiscal Court | Covington, KY
  • Maintained confidential information, such as pay rates, bonus targets and pay grades.
  • Collection of Occupational License Tax for the Cities within Kenton County.
  • Took taxpayers to court whom were delinquent in paying.
  • Supervise a department of six employees processing sixty thousand tax returns
  • Manage Occupational License Tax Office and Tax Collection for Kenton County 
  • Collect and distribute over $24 million in taxes for fourteen cities
  • Provide daily operational control and accountability for enforcement of tax ordinances
  • Develop administrative operating policies for the department
  • Reduce delinquent backlog by 50% (4,000 returns) first eight months on job
  • Increase tax collections for cities over $1,000,000
  • Reduce employee turnover and enhance employee morale
  • Train office staff in handling of “problem” call from tax payers
03/1996 to 03/2006 Dispatcher City of Covington | Covington, KY

         

  • Answer all incoming calls 911 and administration
  • Dispatch the police officers and firemen to calls
  • Make calls for the officers upon their request
  • Ascertain enough information to determine the needs of the public are and lead them to the proper agency to assist them.
  • Able to relay the information obtained to first responders in a prompt, quick manner
  • Able to communicate with other agencies police, fire, sanitation and water departments, etc.
  • Aggressive enough to make decisions in a moments notice

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Resume Overview

School Attended

  • Thomas More College
  • Northern Kentucky University

Job Titles Held:

  • 911 Dispatcher
  • Dispatcher
  • Kenton County License Inspector
  • Dispatcher

Degrees

  • Bachelor of Arts
  • Associate of Arts

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