911 dispatcher resume example with 6+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Hardworking Personal Shopper familiar with picking, packing and pick-up procedures. Results-driven and detail-oriented with commitment to efficiency. Ready to exceed customer satisfaction expectations and promote internal business goals.

  • Accurate money handling
  • Product knowledge
  • Customer Relations
  • Online ordering familiarity
  • Trend understanding
  • Lift up to 60 pounds
  • Stocking and replenishing
  • Point of sale knowledge
  • Compassion
  • Supervision
  • Detail-oriented
  • Troubleshooting
  • Progress documentation
  • CPR trained
  • Behavioral Management
  • Ordering Procedures
  • Hospitality service expertise
  • Cash Handling
  • Beverage preparation
  • Customer engagement
  • Product promotion
  • Point-of-sale transactions
  • Crisis Management
  • Dispatch Coordination
  • Emergency Assessments
  • Computer Skills
  • Call Routing
  • Data Entry
  • Rapid Needs Assessment
  • NCIC Database
Work History
01/2022 to Current 911 Dispatcher Seven Hills Foundation | Fairhaven, MA,
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Answered calls from automatic routing system and took basic information from callers.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Read system maps and caller information, and documented details in system.
  • Conducted research, gathered information from multiple sources and presented results.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
10/2019 to 01/2022 E-Commerce Personal Shopper Moe's Southwest Grill | Mooresville, NC,
  • Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
  • Actively promoted e-commerce department services to customers by highlighting benefits and service offerings during in-store interactions.
  • Solicited feedback from served customers to discern service weaknesses and positively shape future service interactions.
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
  • Received and stocked merchandise to general sales floor and e-commerce-specific shopping areas, complying with prescribed organization and planning policies.
  • Packaged fragile and perishable merchandise for transport to support safe, intact delivery of all requested products.
  • Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
  • Provided personal shopping services for product categories ranging from produce to outdoors.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
  • Tracked substitutions and informed customers of changes.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Picked quality and accurate items for daily customer orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maximized efficiency by scanning items quickly and completing as many as sixteen orders per hour.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
06/2019 to 11/2019 Direct Support Professional Caregiver Support Solutions Of Tennessee | City, STATE,
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Used Relias to maintain records of services performed and apparent condition of patients.
  • Built strong relationships with clients to deliver emotional support and companionship.
09/2015 to 06/2019 Crew Member McDonald’s | City, STATE,
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Worked well with teammates and accepted coaching from management team.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Performed shift change tasks each day to keep store efficient and neat.
Expected in 05/2017 to to High School Diploma | Peabody High School, Trenton, TN GPA:
Expected in to to Business | University Of Memphis, Memphis, TN GPA:

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Resume Overview

School Attended

  • Peabody High School
  • University Of Memphis

Job Titles Held:

  • 911 Dispatcher
  • E-Commerce Personal Shopper
  • Direct Support Professional Caregiver
  • Crew Member


  • High School Diploma
  • Business

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