911 Dispatcher/Call Taker Resume Example Marana Police Department

911 DISPATCHER/CALL TAKER

Summary

I am well-versed in keeping emotions under control in order to work well in high-pressure moments. I am adept at being a calm force while gathering details needed to help resolve situations. I am skilled in reading maps, understanding location details and providing relevant updates to people in the field. I have experience in working with automatic call distribution and electronic dispatch systems to handle emergency and non-emergency calls. I am adept at data entry and clerical work. I am familiar with determining type and extent of emergencies along with location of incident and other related information. I am knowledgeable about local geography and demographics of the greater Tucson and Marana area. I strive to be hardworking, reliable, highly organized, proactive, punctual and exhibit a team-oriented mentality with fellow employees.

Skills

Computer-based dispatch systems
Critical thinker
Map reading abilities
Information documentation
Project organization
Administrative support

Customer service
Security systems
Organization
Communications
Problem resolution
Team building

Experience

911 Dispatcher/Call Taker, Marana Police Department, February 2016-September 2020Marana, AZ

Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
Used radio, telephone and computer system to update first responders with new information.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service and team work.
Improved operations by working with team members and customers to find workable solutions.
Collaborated with others to create a new training program for incoming 911 dispatchers/call takers, as well as instructing for the Communications Academy.

911 Dispatcher/Call Taker, Pima County Sheriffs Department, September 2014-February 2016Tucson, AZ

Responded to emergency calls routed by automatic distribution system.
Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Used radio, telephone and computer system to update first responders with new information.
Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.

Customer Service Representative, GEICO, January 2013-September 2014Tucson, AZ

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Educated customers on special pricing opportunities and company offerings.
Reviewed account and service histories to identify trends and issues.
Consulted with customers to determine best methods to resolve service and billing issues.
Evaluated customer account information to assess current issues and determine potential solutions.

Receptionist, Precision Toyota, November 2011-November 2012Tucson, AZ

Answered and directed incoming calls using multi-line telephone system.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Greeted visitors, assessed needs and directed to appropriate personnel.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Scheduled and confirmed appointments.
Processed payments and updated accounts to reflect balance changes.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Sorted incoming mail and directed to correct personnel each day.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.

Education and Training

Some College (No Degree)Massage Therapy, Cortiva Institute, Tucson AZ

High School DiplomaMountain View High School, , Tucson AZMay 2009

Resume Overview

Companies Worked For:

Marana Police Department
Pima County Sheriffs Department
GEICO
Precision Toyota

School Attended

Cortiva Institute
Mountain View High School

Job Titles Held:

911 Dispatcher/Call Taker
Customer Service Representative
Receptionist

Degrees

Some College (No Degree)
High School Diploma

911 Dispatcher/Call Taker Resume Example

Resume Score: 80%

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