911 dispatcher resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Background includes E-911 automatic call distribution and dispatch systems for both emergency and non-emergency calls. Well-versed in assessing extent of emergencies, as well as type of call and location of incident. Experienced with the geography and streets of Rome.

Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.

  • Computer Skills
  • Emergency Assessment
  • Active Listening
  • Documentation and Recordkeeping
  • Multitasking and Prioritization
  • Critical Thinking
  • Decision Making
  • Note Taking and Report Writing
  • Data Entry
  • Verbal and Written Communication
Work History
911 Dispatcher, 09/2021 to 11/2021
Pacific Medical CentersAnaheim, CA,

  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Read system maps and caller information, and documented details in system.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Certified in FEMA courses NIMS700 and ICS100. Certified in GBI courses CJIS Network Operator and GCIC CJIS Security Awareness. Certified in NCMEC courses Telecommunications training and Introduction for public safety training.
Patient Service Representative, 07/2019 to 09/2021
Raley's And BelairRedding, CA,
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Kept current with literature and felid advancements to advocate to and for patients.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Compiled and reviewed medical charts.
  • Assisted patients in filling out check-in and payment paperwork.
  • Reviewed and corrected claim errors to facilitate smooth processing.
Pharmacy Technician, 12/2015 to 07/2019
CVS PharmacyCity, STATE,
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Counted, measured and compounded medications following standard procedures.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Entered and processed patients' prescriptions into internal system.
  • Collected co-payments or full payments from customers.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Active Pharmacy Licenses: PHTC036579
No Degree: Health Care Management, Expected in to Georgia Northwestern Technical College - Rome, GA

Maintained a 4.0 GPA while in the program. I have recently decided to stop the major and plan to go back either this coming up Spring or Summer semesters for criminal justice now.

High School Diploma: , Expected in 05/2014 to Model High School - Rome, GA,
  • FEMA: NIMS700: An Introduction to the National Incident Management System Training - November 21, 2021
  • FEMA: ICS100: Introduction to Incident Command System Training - November 21, 2021
  • GBI: CJIS Network Operator Training - September 20, 2021
  • GBI: GCIC CJIS Security Awareness Training - September 20, 2021
  • NCMEC: Public Safety Training - September 22, 2021
  • NCMEC: Telecommunications Training - September 22, 2021

  • Registered Pharmacy Technician License (PHTC036579) - 08/31/2016 - Present

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Resume Overview

School Attended

  • Georgia Northwestern Technical College
  • Model High School

Job Titles Held:

  • 911 Dispatcher
  • Patient Service Representative
  • Pharmacy Technician


  • No Degree
  • High School Diploma

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