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911 Director Resume Example

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911 DIRECTOR
Professional Summary

Motivated public safety professional with over 12 years of experience in 911. Dedicated to increasing knowledge and efficiency within the public safety sector.

Accomplishments
  • APCO Scholarship Recipient, 2017
  • Employee of the Year, 2012
  • Communications Officer of the Year, 2011
  • Communications Officer of the Year, 2010
Work History
911 Director, 12/2016 to CurrentDawson County Sheriff's Office, Dawsonville, GA
  • Directing, managing, and administering the day-to-day operations of the E-911 center to ensure all processes and regulatory functions were compliant with standards.
  • Developing processes and procedures to guide the daily operations of the E-911 center.
  • Establishing performance goals and providing guidance for reaching the established goals.
  • Supervising, directing, and evaluating all assigned staff.
  • Providing guidance and expertise about the telephone, radio, and CAD system to include overseeing the acquisition and transition to Next Generation complaint equipment.
  • Developed impactful and strategic partnerships with other county departments, surrounding agencies, and vendors to enhance level of service provided to the citizens and visitors of Dawson County.
911/IT Specialist, 08/2012 to 12/2016Dawson County Sheriff's Office, Dawsonville, GA
  • Managed all systems, programs, and software utilized by the agency to include the transition to a new records management system and field-based reporting system.
  • To lessen costs, conducted multiple training sessions to teach employees to use the newly implemented systems.
  • Assisted employees with I.T.-related issues.
  • Managed the agency's website (to include the creation of a redesigned website), social media outlets, and other types of technology.
  • Gathered and analyzed data to assist division commanders.
  • Assisted with special projects, such as the agency's annual report, staff inspection reports, presentations, agency identification cards, newsletters, and agency forms.
  • Reviewed computer aided dispatch data to ensure system maintenance was completed for the computer aided dispatch system and other 911 systems.
Communications Supervisor, 04/2011 to 08/2012Dawson County Sheriff's Office, Dawsonville, Georgia
  • Directed and maintained the training program for communications personnel, which included writing a communications officer training manual.
  • Assisted with equipment maintenance to include maintaining resource materials used by communications officers, coordinating with vendors when maintenance was needed, tracking supply inventory, and processing open records requests.
  • Assisted with supportive duties and daily operations of the E-911 Center to include covering shifts when necessary, evaluating the work of communications officers, preparing various reports for personnel, assisting with developing work and on-call schedules, and reviewing employee timesheets and training requests.
Communications Officer, 09/2008 to 04/2011Dawson County Sheriff's Office, Dawsonville, GA
  • Operated a radio to include monitoring all radio traffic, maintaining unit activity statuses, dispatching appropriate units to calls, and communicating key information over law enforcement and emergency services radio channels.
  • Operated the Computer Aided Dispatch system.
  • Carried out multiple tasks simultaneously to include listening and interpreting radio traffic while answering multiple phone calls and taking appropriate action.
  • Performed telephone communications to include taking appropriate action when presented with a routine call or a stressful life or death situation, transferring calls to appropriate department or agency, maintaining conversation with caller to obtain and verify pertinent information, and comforting the caller until assistance arrived.
Education
Master of Public Administration, Expected in 12/2020
Kennesaw State University - Kennesaw, GA
Master of Arts in Integrated Global Communication, Expected in 12/2020
Kennesaw State University - Kennesaw, GA
Bachelor of Science in Psychology, 06/2016
Georgia State University - Atlanta, GA
Certifications
  • Active Shooter Incidents for Public Safety Communications, APCO
  • An Introduction to Exercises, FEMA
  • An Introduction to Hazardous Materials, FEMA
  • An Introduction to the National Incident Management System, FEMA
  • Basic Communications Officer, GPSTC
  • Basic Incident Command System for Initial Response, FEMA
  • Basic Public Information Officer, GEMA
  • CALEA Public Safety Communications Accreditation Manager, APCO
  • Comprehensive Quality, APCO
  • COVID-19 and How it Affects Telecommunicators, GPSTC
  • Disaster Operations and the Communications Center, APCO
  • Disaster Recovery Programs: Information and Documentation, GEMA
  • Electronic Sources for Information, GPSTC
  • Emergency Medical Dispatch
  • Emergency Planning, FEMA
  • Emergency Planning, GEMA
  • EOC Management and Operations, GEMA
  • Ethics and Professionalism, GPSTC
  • Fundamentals of Emergency Management, FEMA
  • GEMA Programs Overview, GEMA
  • Georgia Crisis Intervention Training for 9-1-1 Telecommunicators, GPSTC
  • Handling TTY Calls, GPSTC
  • Hazardous Weather and Flooding Preparedness, GEMA
  • How to be an Exercise Evaluator, FEMA
  • Integrated Public Alert and Warning System (IPAWS) - FEMA Integrated Public Alert and Warning System, FEMA
  • Integrated Alert and Warning System (IPAWS) for Alerting Authorities, FEMA
  • Introduction to Continuity of Operations, FEMA
  • Introduction to Incident Command System, FEMA
  • Language Disorders, GPSTC
  • Leadership and Influence, FEMA and GEMA
  • National Response Framework: An Introduction, FEMA
  • Open Records Law, GPSTC
  • Preliminary Damage Assessment - Individual Assistance and Public Assistance, GEMA
  • Public Information Officer Awareness, FEMA
  • Resource Management, GEMA
  • Social Media in Emergency Management, FEMA
  • Speech Disorders, GPSTC
  • The Role of Voluntary Agencies in Emergency Management, FEMA
Skills
  • Creation of reports, memorandums, letters, spreadsheets, presentations, and other documents as needed
  • Data analysis and interpretation
  • Database management
  • Issues resolution
  • Operations management
  • Project implementation and management
  • Public speaking
  • Staff management and development
  • Stakeholder engagement
  • Strategic planning
  • Training
  • Verbal and written communication
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Resume Overview

Companies Worked For:

  • Dawson County Sheriff's Office

School Attended

  • Kennesaw State University
  • Georgia State University

Job Titles Held:

  • 911 Director
  • 911/IT Specialist
  • Communications Supervisor
  • Communications Officer

Degrees

  • Master of Public Administration , Expected in 12/2020
    Master of Arts in Integrated Global Communication , Expected in 12/2020
    Bachelor of Science in Psychology , 06/2016

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