LiveCareer-Resume

911 call taker resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.

Skills
  • Police department procedures
  • Map reading abilities
  • Computer-based dispatch systems
  • Basic life support knowledge
  • Information documentation
  • Critical thinker
  • Teambuilding
  • Troubleshooting
  • Flexible
  • Working collaboratively
  • Time management
  • Critical thinking
  • People skills
  • Active listening
  • Friendly, positive attitude
  • Problem resolution
Experience
04/2019 to Current 911 Call Taker Lakeland Financial Corporation | Elkhart, IN,
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Used radio, telephone and computer system to update first responders with new information.
  • Assisted departments with special requests such as BOLOs.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Responded to emergency calls routed by automatic distribution system.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Maintained and updated crucial and confidential information, including phone numbers and addresses.
  • Asked probing questions to get to root of caller's issues.
  • Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
  • Responded professionally to telephone calls.
  • Executed proficiency in digital telephone systems.
  • Co-operated with law enforcement agencies to provide evidence and assist with investigations.
  • Liaised between public and police department, strengthening relationships, communications, and trust between neighbors and police.
08/2020 to 04/2021 Sr. Police Telecommunicator Houston Police Dept | City, STATE,
  • Operated law enforcement communication equipment and NCIC database to facilitate information to department.
  • Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
  • Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
  • Maintained contact with units on assignment to deliver further assistance and support when needed.
  • Tracked call logs and shift data to enter into computer system.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Assisted departments with special requests such as BOLOs.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
03/2014 to 04/2016 Retail Banker II Woodforest National Bank | City, STATE,
  • Identified and resolved complex client service issues to deliver exceptional customer service.
  • Completed documentation for new accounts in alignment with bank policies and procedures.
  • Supported and managed promotional activities to increase bank exposure and reputation in local community.
  • Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Examined checks for identification and endorsement.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Prepared official checks for customer and internal bank needs.
  • Verified amounts and integrity of every check or funds transfer.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
  • Reported daily averages and shortages to operations department.
  • Managed customer referrals to help financial services team members capitalize on sales changes.
  • Acquired and maintained knowledge of emerging technologies, including customer virtual interactions.
  • Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
Education and Training
Expected in 06/2013 to to High School Diploma | Deer Park High School, Deer Park, TX GPA:
Expected in 12/2018 to to Bachelor of Science | Criminal Justice Sam Houston State University, Huntsville, TX GPA:

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Resume Overview

School Attended

  • Deer Park High School
  • Sam Houston State University

Job Titles Held:

  • 911 Call Taker
  • Sr. Police Telecommunicator
  • Retail Banker II

Degrees

  • High School Diploma
  • Bachelor of Science

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