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834 Processor Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Enrollment specialist and Business Analyst with the objective to meet business requests in an efficient manner and be successful at responding to shifting business needs and priorities in systematic and effective way. Well-versed in implementation of operational assessments and conducting functional requirements analysis for businesses of all sizes. Quantitative expert with exceptional speed in analysis of quarterly and annual reports and providing comprehensive syntheses.

Skills
  • Data file transferring
  • Project design
  • Document management
  • Power Tools, Proficient in use of Microsoft Office, Word, Microsoft Excel, Outlook, Adobe Photoshop and several other media softwares.
  • Data entry experience
  • Client Service, face to face client communication as well as in-bound and out-bound telecommunications. Exceptional verbal skill and a professional speaking voice, is an excellent communicator, listener and team player.
  • Basic understanding of HTML Coding. Pertaining to this position, experience reading and editing
    ANSI coded text files and understanding file logic as it pertains to third party healthcare.
  • Negotiation
  • Strategic Planning
  • Staff Management
  • Business administration
  • Relationship-Building
  • Troubleshooting
  • Leadership
Work History
834 Processor, 10/2015 to Current
Realtor.ComDallas, TX,
  • Account resolution encompassing a range of duties.
  • Bill Reconciliation of financial discrepancies, coverage updates. SME (Subject Matter Expert) for California, Colorado and additional markets.
  • Face-to- Face Carrier Experience including in-person audits with the carrier on behalf Healthplan Services under previous leadership, working the Carrier Bridgline which saw me reporting directly to VP Steve Huslander (2016) and pioneering the CMOP/WebEx project as one of the first processors to man the project (2016-Current)and developing a report with the carrier.
  • Training classes regarding State Based Market regulations and file logic.
  • Notable Accolades: Wall Of Fame winner, Carrier recognition
  • Received and reviewed incoming documents and materials.
  • Researched and resolved discrepancies to maintain accuracy.
  • Completed data entry tasks with accuracy and efficiency.
  • Entered client information into databases quickly and with minimal errors.
  • Verified accuracy and validity of data entered in databases
  • Generated comprehensive reports regarding incidents, events and important business matters.
  • Maintained knowledge of latest requirements and support strategies.
Account Manager, 11/2012 to 10/2015
Realtor.ComHouston, TX,
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Prepared monthly reports, including payment and account reconciliations and financial statements.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Boosted sales numbers with proactive account servicing and diligent relationship-building.
  • Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
  • Performed in-depth research and investigations and recommended strategies to resolve problems and prevent further concerns.
  • Identified key risks and mitigating factors of potential investments such as asset types and values, legal and ownership structures and industry segments.
  • Analyzed data on price, stability and other factors affecting investment programs to incorporate into investment decisions.
  • Completed statistical reviews to uncover trends, patterns and variations.
  • Developed, deployed and enhanced procedures to reduce institution's exposure to fraud.
Account Manager, 12/2010 to 08/2012
JP Morgan ChaseCity, STATE,
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Boosted sales numbers with proactive account servicing and diligent relationship-building.
  • Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
  • Identified customer needs and achieved service levels that met and exceeded expectations.
  • Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Drove new business development through qualifying leads, building relationships and executing strategic sales.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls to meet demands of busy group.
  • Used skip tracing and other techniques to locate debtors.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
Operations Lead/Booking Manager, 08/2004 to 05/2008
Get Motivates SeminarsCity, STATE,
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Developed and implemented scheduling policies.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for all departments for each shift.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for all departments for each shift.
  • Created and presented real-time reports on current market conditions to upper management.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Developed campaigns and specific marketing strategies for clients.
  • Coordinated with social media, public relations and other teams to execute product introductions.
  • Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
  • Notable Accolades: 2x Employee of the month, Leadership experience, direct communication with high
    profile public speakers such as Mayor Rudy Giuliani, Zig Ziglar and Peter Lowe. Promoted from Customer
    Service, to market research, to leadership as the booking manager reporting directly to the VP
Education
High School Diploma: , Expected in 06/2003
Thomas Jefferson High - Tampa,
GPA:

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Resume Strength

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  • Length
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  • Strong Summary
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Resume Overview

School Attended
  • Thomas Jefferson High
Job Titles Held:
  • 834 Processor
  • Account Manager
  • Account Manager
  • Operations Lead/Booking Manager
Degrees
  • High School Diploma

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