Skilled IT Professional with over 15 years of experience providing PC and Client/Server tech support for small to medium sized businesses. Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades. Experienced in technical call center operations providing service by communicating effectively with technical and non technical staff.
Report Writing For Business Professionals
Vantage Point 2007
Cisco CallManager 5.0 and Cisco Unity 1.2
Chicago, Illinois New Horizons
Bilingual (Spanish & English Fluently)
Active Directory Administration, Exchange Server Administration, Windows XP, 7, Microsoft Office 2003 & 2010, Cisco Call Manager/ Cisco Unity Voicemail Administration, Avaya and Shortel Administration, Apple Products (Iphone's/Ipads) , Android Devices
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