Dedicated Signal Support Specialist, well-versed in analyzing, mitigating risk and finding cost-effective solutions. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines. A Signal support systems specialists is primarily responsible for working with battlefield signal support systems and terminal devices. This equipment needs to consistently work in order for the Army to direct the movement of its troops.
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Troubleshot and resolved Internet connectivity, general software, hardware issues. Identified product problems and strengths and collected data on the customer experience. Added user accounts, troubleshot issues with users and monitored usage on the printing management system. Collaborated with the global team to resolve IT support cases. Worked Customer Service as an S6 Communications Representative for the past 3 years.
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