Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated technician professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. First-rate transmission systems operator, maintainer, and troubleshooter with 4 years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in cabling, phones, satellites, radios, and computer networking and subject matter expert on Microsoft and windows 10 software. Established reputation as sharp technology expert when working with customers to identify and deploy solutions.
- Adaptability
- Self-motivated professional
- Data management
- Written Communication
- Maintenance & Repair
- Computer proficiency
- Collaboration
- First Aid/CPR
- Planning and Coordination
- Compassion
- Excellent work ethic
- Organization and Time management
- Multitasking abilities
- MS Office
- Software updates
- Equipment setup
- Technical troubleshooting
- Networking issues
- Systems administration
- Coordination
- Time Management
- Judgment and Decision Making
- Complex Problem Solving
- Instructing
- Customer Service
- Research
- Coordination
- [Equipment] operation
- Networking
- Teamwork
- Problem-solving
- Public speaking
- Verbal communication
- Customer relations
- Collaboration
- Task prioritization
- Analytical thinking
- Prioritization
- Creative thinking
- Assess applications
- Quote rates
- Explain company policies
- Evaluate possible losses
- Review histories
- Manage risk
- Driving long hours
- Typing
- Fast Paced
- Can work in various types of weather
- Indoor/Outdoor positions
- Lifting, lowering, & carrying skills (70lbs -100lbs)
- Resiliency and positive attitude
- Great time management
- Excellent customer Service Skills
- Drive standard or manual truck or vehicles
- Read
- Write
Taylor, MI, 02/2017 - 11/2020
- Completed minor and major preventative maintenance and mechanical repairs on equipment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Handled over 50 computer system troubleshooting and provided technical support to entire team for computer operations.
- Managed more than 100 customers' expectations of support and technology functionality in order to provide positive user experience.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Devised solutions to operations issues related to multiple transmission systems and Microsoft. working closely via phone, email, live chat and web teleconference.
- Performed tests of functionality, security and performance of different workstations and devices.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Addressed all questions and concerns from end users regarding many programs.
- Monitored classified and unclassified servers, network connections, firewalls and corporate filters to maintain maximum up-time and functionality.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Drove over 15 operational vehicles such as trucks, Humvee's, LMTV's which resulted in accomplishing tasks and improving mission success.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Trained and certified in CLS (Combat Life Saver)
- Due to change in objectives of the mission was put in positions that involves the driving of a tractor-trailer.
Industry, CA, 09/2016 - 12/2016
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Folded and arranged merchandise in attractive displays to drive sales.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Trained over 50 associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
- Issued receipts and processed refunds, credits or exchanges.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
City, STATE, 06/2015 - 09/2015
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Moved products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Processed more than 100 incoming shipments upon package receipt by scanning boxes and envelopes and using Microsoft to update system.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Operated company vehicles and heavy equipment with focus on safety and risk management.
- Checked packages and merchandise for damage and notified vendors.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Simplified shipping and receiving processes for improved workflow.
- Identified inadequate materials and faulty equipment and brought to supervisors' attention.
- Loaded, unloaded and moved material to and from storage and production areas.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Physically, mentally, and safely performed the essential job functions without obvious risk of injury to the employee or co-workers.
- Daily pick up and delivery of freight from numerous commercial and residential customers.
Secret Security Clearance
Basic Combat Experience
Technical Advance Individual Training School Certified (Army)
Deployment in Hazard Duty Zone (9 months)
Passport Certified
Combat Life Saver Trained and Certified
Worked as Technician in other countries such as Jordan, Kuwait, Germany
Military Veteran
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School Attended
- King's Fork High School
Job Titles Held:
- 25Q Multi Transmition Systems Operator/Maintenance Technician
- Retail Sales Associate
- Warehouse Worker
Degrees
- High School Diploma
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