25b Information Technology Specialist resume example

Created user accounts for incoming personnel 

Managed accounts based on completed annual training

Received and Delivered faulty/damaged equipment to designated locations  

Reimaged/updated government computers as needed 

Set up government cell phones for incoming managers                          

Managed call flow and responded to technical support needs of customers.                          

Demonstrated professionalism and courtesy with customers at all times

Created and Managed User accounts based on required annual training

Helped customers troubleshoot issues related to user accounts, PCs, network connectivity, software, peripherals and other equipment

Sent service requests to the appropriate department when needed 

Worked in SASMO section helping set up/troubleshoot SAMS1E/2E Client boxes and floats.

Set up/updated CAISI and PBUSE for unit supply

Set up VSAT for different companies 

Hand-made CAT5 cable on-the-spot if necessary

Conducted research to address customer concerns

Enthusiastically participated in job related training

Used ticketing systems to manage and process actions taken

Performed other duties as required