LiveCareer-Resume

1 representative resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dear Hiring Manager,


I came across your company's job listing and was immediately interested. My name is Jessica Claire, and I have over 7 years of customer service experience. In my time of employment working in the customer service industry, I have learned to confidentially engage with customers during tough situations; providing excellent customer service while finding solutions to their satisfactory by actively observing and listening to their needs.

Also, during the years I spent assisting the restaurant owner has taught me to become extremely detail and solution orientated while ensuring daily tasks were executed in a correct and efficient manner. I am highly driven and motivated to ensure I not only work hard for my family, but also for my potential growth in the company and growing into a career. I am a dedicated and hard working employee that adapts and picks up on new material efficiently. If I lack experience, I can confidently assure you I will do my due diligence to educate myself. I truly believe with accountability and drive to succeed I can be an asset to the company.

I look forward to hearing from you.



Best regards,


Jessica Claire

Skills
  • Attention to Detail and Accuracy
  • Organization
  • Data Entry
  • Time Management/Executing Tasks Efficiently
  • Problem Solving/Analytical Thinking
  • Adaptability
  • 60+ WPM
  • Microsoft Windows and Office
  • Verbal and Written Communication
  • CRM Software
Work History
1 Representative, 11/2020 - Current
Eaton Corporation Anderson, IN,
  • Performed account reviews to assess client's non-secured financial debt conditions
  • Contacted customers requesting financial documents
  • Educated customers in regards to the program and what they should expect
  • Made outbound calls to clients regarding late payments and ensure they draft
  • Placed customer's account on hold due to past due payments
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Documented and detailed calls and complaints using call center's CRM database
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Enhanced customer information to explore issues, develop potential solutions and maintain high-quality services
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
  • Resolved customer complaints and escalated emergency requests and needs
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill
  • Resolved conflicts and negotiated mutually beneficial agreements between parties using the ARP method
  • (Acknowledge, respond, pivot)
  • Maintained excellent attendance record, consistently arriving to work early
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Stayed calm through tough conversations regarding finances and what was needed from the clients to ensure their success in the program.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Retained existing clients and developed new accounts by extending high quality and efficient support service.
Credit Analyst, 05/2019 - 09/2019
Massage Envy Riverside, CA,
  • Performed credit reviews to assess customer's financial conditions
  • Contacted customers and requested financial documentation
  • Educated customers how to use company's systems, complete forms, and obtain desired services
  • Placed customer's account on hold due to past due payments
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Documented and detailed calls and complaints using call center's CRM database
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Enhanced customer information to explore issues, develop potential solutions and maintain high-quality services
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
  • Resolved customer complaints and addressed emergency requests and needs
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Maintained excellent attendance record, consistently arriving to work on time
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Assistant Manager, 06/2015 - 04/2018
Omni Hotels New York, NY,
  • Recruited and hired employees offering talent, charisma and experience to restaurant team
  • Delivered in-depth training to workers in food preparation and customer-facing rooms to promote strong team performance
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
  • Supervised all areas of restaurant to keep it clean and well-maintained
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Created and deployed successful strategies to boost restaurant performance and increase efficiency in different areas
  • Kept restaurant compliant with all federal, state and logical hygiene and food safety regulations
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings
  • Resolved challenging customer complaints to fill satisfaction, promoting brands loyalty and maximizing repeat business
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
Head Server, 10/2011 - 05/2015
Kabuki Japanese Steakhouse City, STATE,
  • Trained new staff on restaurant operations and policies to strengthen performance
  • Held daily meetings with servers on each shift to discuss specials and driving sales of key items
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time
  • Maintain customer satisfaction with timely table check-ins to assess food and beverage needs
  • Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy
  • Stayed up-to-date on menu changes to offer current and accurate information to help customers select optimal meal choices based on individual preferences
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Checked identification to enforce age regulations for alcoholic beverages
  • Monitored guests for intoxication and contributing to safe and welcoJessicag environments for all patrons
  • Collected credit cards, cash and gift certificate payments and dispensed change for cash transactions.
Education
: Psychology, Expected in 2012
-
Macomb Community College - Warren, MI
GPA:
Status -
GED: , Expected in 2011
-
Schoolcraft College - Livonia, MI
GPA:
Status -
: , Expected in 2010
-
North FarJessicagton High School - FarJessicagton Hills, MI
GPA:
Status -

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Resume Overview

School Attended

  • Macomb Community College
  • Schoolcraft College
  • North FarJessicagton High School

Job Titles Held:

  • 1 Representative
  • Credit Analyst
  • Assistant Manager
  • Head Server

Degrees

  • GED

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