- FRONT DESK, CLERICAL Resume Example
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- FRONT DESK, CLERICAL
Professional Summary
Hi my name is Laura Broyles, I recently moved to South Florida from Saint Louis, Mo. I believe I would be a great asset to you & or your company because I am a very positive person. I am outgoing & a true professional. I am a team player but also achieve my daily goals working solo that has a open mind & great attitude that truly enjoys working to achieve my goals in any position. Energetic [front desk coordinator with more than 9 years of experience helping guests with updating file and scheduling. Talented in planning outings for guests, providing needed resources and creating enjoyable visits. Energetic front desk coordinator with more than 9 years of experience helping guests with scheduling and updating charts. Talented in planning outings for guests, providing needed resources and creating enjoyable visits.
Professional Duties
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Work History
- FRONT DESK, CLERICAL03/2015 to Current
Company Name – City, State
Company Name – City, State
- Position for demo company, managing all front desk duties, phones, faxing, general computer knowledge access for demo bids, proposals, & invoicing, using my outgoing warm personality & professional work ethic utilizing great communication & customer service skills.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled appointments, forwarded phone calls and completed messages on multi-line office phone.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Kept reception area clean and neat to give visitors positive first impression.
- Routed incoming calls and faxes and drafted detailed messages to expedite response.
SCHEDULER/FRONT DESK CARE10/2010 to 04/2014
Company Name – City, State
Company Name – City, State
- Greeting all patients, customers, sales, making charts, making adjustments, pre-testing patients & get them ready for eye exam, contact lens teach, order supplies, phones, scheduling, cash/debit/credit sales, general computer skills, customer service & communication skills, multitasking.
- Completed daily logs for management review.
- Managed google calendar and recommended adjustments based on demand.
- Input data in word docs to create updated status reports for quick reference of project progress and deadlines.
- Requisitioned materials to restock inventory and obtain goods for demo production.
- Maintained transaction security by verifying payment cards against identification.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Planned coverage needs and organized services to support incoming special events.
- Developed team communications and information for [Type] meetings.
- Worked with [Type] customers to understand requirements and provide exceptional [Type] service.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Connected patients with available community and charitable resources.
- Completed documentation of care, hospital actions and patient activities.
- Worked closely with patients to ensure excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Encouraged patients to schedule recommended tests and procedures.
- Met with patients and families to discuss care and plan of action for future.
- Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
- Maintained confidentiality of patient data and condition at all times to safeguard health information.
- Performed as subject matter expert for case management processes.
- Maintained accurate and detailed inventories to keep sufficient supplies in pharmaceutical office.
- Worked with patients to ensure effective scheduling of tests and procedures.
- Scheduled presentation appointments for pharmaceutical representations and physicians.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Explained upcoming treatment preparation, instructions and other facts to patients.
- Documented production volume, materials consumption and quality issues in google docs to keep management well-informed and support proactive planning.
- Consulted with department supervisors and leader teams to evaluate needs and discuss corrective actions for individual concerns.
- Documented production volume, materials consumption and quality issues in word docs to keep management well-informed and support proactive planning.
- Documented production volume, materials consumption and quality issues in google docs to keep management well-informed and support proactive planning.
- Documented production volume, materials consumption and quality issues in excell to keep management well-informed and support proactive planning.
- Documented production volume, materials consumption and quality issues in excel to keep management well-informed and support proactive planning.
- Documented production volume, materials consumption and quality issues in [Software] to keep management well-informed and support proactive planning.
RECEPTIONIST/ FRONT DESK/Dispatcher02/2003 to 06/2010
Company Name – City, State
Company Name – City, State
- I did a little of everything in the 6yrs I was employed there, front desk receptionist, I looked up flights for clients & scheduled pick ups for the packages, I checked on flights incoming & outgoing , The ETA's on those for our clients, I am familiar w/ GDS.
- All clerical & front desk work, ordered supplies, dispatched or drivers, as well as scheduling their drop offs.
- Utilizing great customer service & communication skills.
- Organized and scheduled office meetings as well as client appointments for team of 15 professionals, effectively accommodating hectic agendas.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled and confirmed appointments and meetings for vice president.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Greeted arriving members professionally by first name.
- Handled complaints and questions, and re-directed calls to other team members as appropriate.
- Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Offered appointment information updates and rescheduling to guests.
- Answered 10 incoming calls daily to resolve demo and inspector issues and schedule appointments.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Ordered and distributed office supplies 2 times per month, saving $additional money on fixed office budget.
- Resolved customer problems and complaints by great customer service & communication skills.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Received 50 in-bound calls and initiated 50 out-bound daily calls to introduce customers to products and services offered.
- Set physicals appointments for laborer employees.
- Kept reception area clean and neat to give visitors positive first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Operated multi-line telephone system to independently handle over 100 calls each day.
- Corresponded with clients through email, telephone or postal mail.
- Dispersed incoming mail to distribute to correct recipients throughout 12-person office.
Education
High School DiplomaRosary Catholic High -
City
- Graduated with 2.98 GPA
Business Administration1995Sanford Brown Career Coll -
City
Business Administration1991St. Charles Community Coll -
City
My ME Time: YOGA & BIKE RIDING,
I do yoga every morning (almost every morning) on the beach, at the Atlantic Pier in Pompano Beach. It really starts my day off on a good note, I feel less anxious, & more relaxed, more carefree . I dont know what all the positions are, I still consider myself as being a beginner, but I try & it works for me. Recently I,....... I mean WE(my family & I ) suffered a horrifying tragedy . My daughter was recently taken from us, some days I feel like it did not really happen & I know it did, But I truly believe yoga helps me a lot in that aspect & thats why I am really hoping that you consider me for a work from home position. I know this is not time or place to bring up a major personal issue, but I just thought it would help if you knew my reasoning for really wanting to work hard to becoming a great asset to you & your clients. Thank you for your time, & yes riding bikes is another hobbi that takes my mind off everyday mishaps,
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Resume Overview
School Attended
- Rosary Catholic High
- Sanford Brown Career Coll
- St. Charles Community Coll
Job Titles Held:
- - FRONT DESK, CLERICAL
- SCHEDULER/FRONT DESK CARE
- RECEPTIONIST/ FRONT DESK/Dispatcher
Degrees
- High School Diploma
Business Administration 1995
Business Administration 1991
