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City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
Versatile Technical Services Manager who adeptly provides desktop infrastructure support while maintaining computer hardware and communications equipment. Proficient in the use of MS Office programs and MS operating systems. Specialize in clearly defining objectives through effective management.
● Tremendous experience maintaining communication equipment
● Outstanding knowledge of hardware maintenance and software updates
● Exceptional understanding of Company Name operating systems including Windows 8 and 8.1
● Remarkable ability to troubleshoot and resolve issues
● Familiar with help desk service procedures
● Solid knowledge of Linux and Unix platforms
● Ability to work flexible schedules
● Strong communications skills
● Assisted with help desk operations.
● Prepared list of technical service objectives.
● Trained new IT staff.
● Prepared quarterly budgets regarding software product purchases.
● Reviewed software installation procedures and made necessary updates.
● Tracked system performance.
● Performed asset tagging on company software.
● Prepared monthly operations and performance reports.
● Monitored call center.
● Evaluated new tech products and software.
● Ensured that all work was performed according to IT performance standards
● Monitored employee workstations
● Maintained database of staff schedules
● Analyzed user problems and provided technical support
● Developed acceptance test procedures
● Prepared daily and weekly reports of technical problems
● Attended weekly meetings with management
● Provided network tech support
● Developed cost-effective problem resolutions
● Prepared maintenance records on all company devices and tech products
● Identified potential problem areas and instituted preventative measures when possible
● Managed customer issues and tracked resolution status.
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