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Jamya Patrick
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Collection Agent with more than 14 years experience in debt collection and skip tracing.Expert listening and negotiating skills.Goal oriented bilingual individual with strong analytical and critical thinking skills.
Core Qualifications
- Skip tracing resources
- Strong knowledge of FDCPA TCPA and FRC
- Legal collections experience
- Effective negotiator
- Confident clear communication
- Sense of urgency
Experience
Collection Agent
3/1/2010 – 6/1/2014
Company Name
City, State
- Was responsible for the recovery of over $750000 from a delinquent client that had previously been considered a write-off.
- Consistently met or exceeded monthly goals.
- Flourished in a high volume fast paced environment.
- Evaluated accounts and recommended appropriate action throughout the collection cycle.
Collection Agent
12/1/2006 – 2/1/2010
Company Name
City, State
- Researched overdue account balances.
- Achieved monthly collection goals.
- Documented all collection attempts accurately and truthfully.
- Addressed discrepancies and processed credits and refunds when required and approved by department manager.
- Successfully resolved over 50 percent of assigned mortgage deficiency collections.
Collection Agent
4/1/2000 – 11/1/2006
Company Name
City, State
- Counseled and assisted current customers in determining their best payment option(s) in an effort to bring their existing store credit card payments up-to-date.
- Used previous call center experience to confidently contact delinquent customers.
- Tactfully resolved challenging situations professionally and calmly in a firm but friendly manner often with irate customers.
- Consistently ranked in the top 10 percent of collection agents.
Education
Associate’s Degree – Business Administration
2000
University Name
City, State
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