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Home: 000-000-0000 | Cell: 000-000-0000
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Collection Agent with more than 14 years experience in debt collection and skip tracing.Expert listening and negotiating skills.Goal oriented bilingual individual with strong analytical and critical thinking skills.
- Skip tracing resources
- Strong knowledge of FDCPA TCPA and FRC
- Legal collections experience
- Effective negotiator
- Confident clear communication
- Sense of urgency
- Was responsible for the recovery of over $750000 from a delinquent client that had previously been considered a write-off.
- Consistently met or exceeded monthly goals.
- Flourished in a high volume fast paced environment.
- Evaluated accounts and recommended appropriate action throughout the collection cycle.
- Researched overdue account balances.
- Achieved monthly collection goals.
- Documented all collection attempts accurately and truthfully.
- Addressed discrepancies and processed credits and refunds when required and approved by department manager.
- Successfully resolved over 50 percent of assigned mortgage deficiency collections.
- Counseled and assisted current customers in determining their best payment option(s) in an effort to bring their existing store credit card payments up-to-date.
- Used previous call center experience to confidently contact delinquent customers.
- Tactfully resolved challenging situations professionally and calmly in a firm but friendly manner often with irate customers.
- Consistently ranked in the top 10 percent of collection agents.
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