Use this professional created Social Services Assistant job description example to gain some inspiration on how to best craft your job description.
The social services assistant provides support to mental health professionals, including social workers. Responsibilities include keeping records about client visits, meeting with clients and their families to answer questions and obtain medical information, working with supervisors to develop strategies for helping patients and communities, and helping clients gain access to beneficial social programs, such as food stamps.
Generally, this position only requires a high school diploma or GED, but an associate degree may be beneficial. Indicate in the social services assistant job description if you expect candidates to have any additional education or training.
Most importantly, the social services assistant should have experience in customer service and be comfortable communicating with clients, their families and medical teams. Candidates for this position also should be willing to work a flexible schedule.
Social Services Assistant Job Description Template
As a social services assistant, you provide vital support to social workers and other mental health professionals in offering services to the community that they desperately need. You may deal with rehabilitation, psychology and social work needs as you provide support for families and client services to the community. Your goal is to aid social workers in offering the benefits or community services that are most applicable and helpful to them. As a social services assistant, you have the opportunity to change lives by providing aid many don’t even realize is available to them. Your goal is to identify needs and determine the best ways to overcome them with the services available to the citizens of the community.
- Keep accurate, updated, organized records after every client visit to ensure that there are no undocumented breaks between treatments or visits.
- Answer questions about benefits that are available to individuals, or refer them to the correct organization to get help.
- Discuss benefits like child care, food stamps, housekeeping, sanitation and money management to determine needs versus wants.
- Review and submit reports regarding any problems with a customer or a supervisor.
- Get together weekly with supervisor to brainstorm and come up with ways to improve programs for individual families within the community, and to determine better ways to serve citizens.
- Interview family members or individuals to obtain a complete family history to more closely determine which services are appropriate and needed.
- Oversee group activities on a daily basis and run meetings when a social worker can’t be present.
- Meet with youth groups and at-risk groups in the area to teach them about consequences associated with drugs, violence and delinquency to encourage them to make good choices.
Job Skills & Qualifications
- High school diploma or GED
- Knowledge about any of the following areas: marriage, speech, sociology, personal health, human biology or casework methods
- Flexible hours and ability to work nights and weekends
- Experience in some type of customer service role
- Associate’s degree in a related field