Knowledge Management Officer Resume Example

Highly trained and qualified Knowledge Management Officer capable of leading organizations in the compilation and sharing of knowledge to improve overall efficiency.

• Organizational skills needed to collect sort and distribute relevant information
• Professional demeanor that allows for working with all levels of employees clients and customers
• Eloquent in speech and presentations to make material as understandable and applicable as possible
• Leadership abilities necessary to lead a team and collaborate with others
• Strong work ethic that leads to meticulous completion of tasks
• Even-tempered in complex and pressure situations
• Familiarity with current knowledge management techniques and openness to learn more and try new things

• Prepare and present information for the collaborative effort of all departments
• Investigate the inner workings of each department in an attempt to find opportunities for improvement
• Lead a team of employees in research of different practices and procedures to ensure quality and efficiency
• Analyze results of research findings and prepare documents on knowledge attained

• Managed a team whose focus was analyzing quality of services provided
• Prepared surveys and collected customer feedback after services were provided
• Delivered presentations to employees regarding how clients felt that services could be improved