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Nolan Santana
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Highly trained and qualified Knowledge Management Officer capable of leading organizations in the compilation and sharing of knowledge to improve overall efficiency.
Core Qualifications
- Organizational skills needed to collect sort and distribute relevant information
- Professional demeanor that allows for working with all levels of employees clients and customers
- Eloquent in speech and presentations to make material as understandable and applicable as possible
- Leadership abilities necessary to lead a team and collaborate with others
- Strong work ethic that leads to meticulous completion of tasks
- Even-tempered in complex and pressure situations
- Familiarity with current knowledge management techniques and openness to learn more and try new things
Experience
Knowledge Management Officer
7/1/2011 – Present
Company Name
City, State
- Prepare and present information for the collaborative effort of all departments
- Investigate the inner workings of each department in an attempt to find opportunities for improvement
- Lead a team of employees in research of different practices and procedures to ensure quality and efficiency
- Analyze results of research findings and prepare documents on knowledge attained
9/1/2006 – 7/1/2011
Market Research Group
,
- Managed a team whose focus was analyzing quality of services provided
- Prepared surveys and collected customer feedback after services were provided
- Delivered presentations to employees regarding how clients felt that services could be improved
Education
BachelorÕs Degree
XXXX – XXXX
Social Sciences University of Phoenix
City, State, AR
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