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Highly focused and dependable Referral Specialist with a proven record of accuracy and professionalism. Adept at completing simultaneous multiple tasks in a high-pressure fast-paced work environment. Strong working knowledge of medical terminology and some procedure with a particular interest in cardiothoracic medicine.
- Excellent familiarity with general medical terminology
- Outstanding knowledge of cardothoracic procedures and vocabulary
- Superior abilities in identifying cardiac testing components diagnosis and evaluation
- Strong skills in maintaining professional relationships with patients physicians and other medical staff
- High oral and written communication skills
- Good typing and computer skills
- Performed screening on all pre-authorization requests.
- Referred cases as needed for review to pre-authorization nurses.
- Monitored voice mail on a regular basis and processed telephone pre-authorization requests.
- Maintained appointment logs and confirmed appointment times with patients.
- Upheld telephone service standards in adherence to department rules.
- Maintained and updated payer authorizations in clinic database.
- Collated all important patient information from referring physician offices.
- Tabulated new referral patient demographics on a regular basis.
- Created and distributed charts for new patient appointment schedules.
- Resolved referring office scheduling issues in coordination with appropriate supervisor.
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