Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Compassionate and encouraging with 9+ years of experience working with a fast paced and diverse Community based services. Demonstrated history fostering environments that are inclusive and secure for growth.
Skills
Strategic Thinking
Conflict Resolution
Budget administration
Proficient In Microsoft Office
Collaborative Leadership
Program Development And Management
Organizational Skills.
Data Entry
Excellent Communication (Written and Verbal)
Administrative Support
Ability To Work Independently
Compile Data
Work History
Youth Leadership and Engagement Coordinator, 02/2021 - 05/2021 Heartland Alliance – IL, State,
Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.
Developed pathways for young folks to graduate into adult programs in Organization.
Oversaw staff development through several in-depth trainings, workshops, seminars, and other learning opportunities.
Assisted Youth Program Co-Director with researching 4 major grants and grant writing tasks.
Mediated conflict between Community and cleared misunderstands regarding intent and image.
Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
Communicated with community members to assess concerns or current issues and identify corrective measures.
Addressed and resolved technical, financial and operational concerns by working with team members and directors.
Evaluated and Improved policies and practice to increase impact and effectiveness for positive change. Implemented successful strategies for employee management, occupancy and revenue growth, expense control and quality of services.
Aided senior leadership during executive decision-making process by generating daily reports to provide data for consideration of corrective actions and improvements.
Oversaw staff development through several in-depth trainings, workshops, seminars, and other learning opportunities.
Assisted Youth Program Co-Director with researching 4 major grants and grant writing tasks.
Mediated conflict between Community and cleared misunderstands regarding intent and image.
Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
Communicated with community members to assess concerns or current issues and identify corrective measures.
Addressed and resolved technical, financial and operational concerns by working with team members and directors.
Evaluated and Improved policies and practice to increase impact and effectiveness for positive change.
Implemented successful strategies for employee management, occupancy and revenue growth, expense control and quality of services
Aided senior leadership during executive decision-making process by generating daily reports to provide data for consideration of corrective actions and improvements
Led engaging individual and group activities to promote resident involvement
Create comprehensive curriculum for two-week summer school.
Collect and evaluate data surrounding suspensions in Wake County.
Developed workshops surrounding data collected.
Facilitate 30+ conversations and discussions on systems of oppression (Racism, Sexism, Homophobia).
Produced video series around dangers facing Public schools in this nation.
Assisted Program Director with researching grants and grant writing tasks.
Logistics Intern, 01/2019 - 04/2019 Andretti Indoor Karting & Games – Cutler Bay, FL,
Collaborated with new and established vendors to negotiate optimal pricing and scheduling.
Coordinated logistics of scheduling, supplying and transporting Participants.
Worked with leadership staff and special committees over 2 weeks to define volunteer mission and set standards.
Managed multiple projects effectively in demanding environment with tight deadlines.
Developed and created programs and monitored effectiveness with participants needs.
Shift Manager, 05/2015 - 08/2015 Arby's – City, STATE,
Excelled in every store position and regularly backed up front-line staff.
Managed schedules, accepted time off requests and found coverage for short shifts.
Supervised employees and oversaw quality compliance with company standards for food and services.
Kept employees operating productively and working on task to meet business and customer needs.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Cooperated with coworkers to improve customer experience and manage storefront.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Cashier, 01/2015 - 05/2015 Arby's – City, STATE,
Restocked and organized merchandise in front lanes.
Helped customers complete purchases, locate items and join reward programs.
Answered questions about store policies and addressed customer concerns.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
Mentored new team members on POS system operation, customer service strategies and sales goals
Worked flexible schedule and extra shifts to meet business needs
Education
Bachelor of Arts: Pre-Law, Global Studies, Expected in 05/2019 - William Peace University - Raleigh, NC, GPA:
Graduated with 3.4 GPA
Minored in Communications
Member of Campus Activities Board as Diversity and Inclusion Chair
Coursework in American Government, Public Administration, Law & Legal System, Comparative Political Systems, Public Policy, Constitutional Law, Cultural Anthropology, American Ethnic Relations, and Globalization of People and Culture
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