To obtain a position where I can utilize my skills and work in an environment that will enhance my knowledge and career. Great organization and communication skills that will aid in excellent customer service and satisfaction. Engaging and Hardworking Customer Service Representative with 16+ years of experience. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
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- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
- Providing cheer coaching while developing lifelong relationships and mentoring young girls.
- Addressed behavioral and learning issues with parents appropriately.
- Established and maintained a safe play environment for the girls, closely monitored girls and taught safety.
- Encouraged girls to be understanding of and patient with others.
- Provided accurate and positive feedback during instruction.
- Motivating high energized youth girls to come out of their shells and have lots of fun..
- Established clear benchmarks for performance and monitored individual and team progress.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Duty of dealing with entire Offshore, Nearshore, and Inlet charter fleet,
- Book online request, book phone call requests, walk-in clients, emails from Customers and Captains
- In charge of running 3 websites for pricing and fishing reports,
- Works with Microsoft Word and Microsoft Excel, In charge of Charter Fleet Licence, Contracts, Insurance, and For Hire information.
- Have to speak with entire fleet daily to get fishing reports and in charge of collecting all payments to Captains, paying out Charter Captains, finding out and processing credit card fees,
- Run register in store, stock store as needed,
- Take transient information when needed.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Discussed Charter Fishing Trips with customers, outlined restrictions and educated on policies.
- Helped Customers pick fishing trip that would best suit them and their Families
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed bar inventory, restocked supplies spirits, beer, wines and mixers.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Computer literacy, Positive attitude and excellent communication skills
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
- Interacting with customers, and helping customers find items to buy
- Delivered exceptional customer service and supported positive brand experience.
- Sold Gold and Silver Jewelry by weight
- Cleaned jewelry cases each day by dusting and using glass cleaner.
- Recorded all customer data to assist in building rapport and personalizing future development opportunities.
- Job by hourly + commission
- All sales transactions were done by calculator so have to be quick and good with money and math
- Completed store opening and closing procedures as per company guidelines.
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School Attended
- Manteo High School
- College of The Albemarle
Job Titles Held:
- Youth Cheerleading Coach
- Customer Service/Booking Agent/Sales Associate
- Bartender/Customer Service/Assistant Bar Manager
- Sales Associate/Assistant Store Manager
Degrees
- High School Diploma
- No Degree
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