ymca lead counselor resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Senior [Job Title] and outstanding performer in [Skill] and [Skill] within [Industry]. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of [Type] business. Recognized for inspiring management team members to excel and encouraging creative work environments. [Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study]. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Dynamic, hard working and dedicated individual with excellent customer service and interpersonal communication skills. Highly motivated and forward thinking, with a keen interest in youth development, both academically and mentally.
Skills
Collaborative Leadership
Leadership communications
Converting leads
Educational leadership
Analytical
Microsoft Word
Microsoft Powerpoint
Microsoft Excel
Oral and written communication
Conflict resolution
Culturally diverse
Teamwork
Creativity
Problem Solving
Data entry
Scheduling
Recording medical history
Medicine administration
Record keeping
Work History
05/2019 to Current
YMCA Lead CounselorKohler – Upton, MA,
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Maintained excellent attendance record, consistently arriving to work on time
Handled [Number] calls per [Timeframe] to address customer inquiries and concerns
Led [Type] team in delivery of [Type] project, resulting in [Result]
Worked with [Type] customers to understand needs and provide [Type] service
Resolved conflicts and negotiated mutually beneficial agreements between parties
Developed team communications and information for [Type] meetings
Resolved [Type] problems, improved operations and provided exceptional client support
05/2018 to 05/2019
YMCA Camp CounselorBeaver Creek Ski Resort – Beaver Creek, CO,
Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers.
Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.
Maintained facility, equipment and vehicles to promote safe and secure environment for campers and staff.
Developed age-appropriate arts and crafts activities such as [Type] and [Type] to encourage campers' artistic skills development and creative expression.
Taught campers outdoor-focused skills such as [Type] and [Type] to increase campers' self-reliance and confidence.
Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Implemented recreational activities such as [Type] and [Type] to promote campers' physical health and encourage teamwork skills development.
Coordinated, implemented and evaluated [Type] program and related activities to promote beneficial camper outcomes.
Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
Communicated with parents about campers' activities and reported concerns and suggestions to [Job title].
Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
Followed established emergency procedures to enable best possible resolution of incidents.
Kept athletic and games equipment and facilities organized and maintained.
Designed enjoyable and innovative customized training programs based upon fitness goals.
Provided clear instruction to activity and program participants to deliver fun and safety.
Performed clerical duties, including registering participants and answering specific event inquiries.
Coordinated and led [Type], [Type] and [Type] activities for both small and large groups.
Trained staff members on conducting events and following safety procedures.
Developed and implemented safety training programs for staff and [Location] community.
Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Factored-in abilities, needs and interests of participants in development of events and programs.
Managed scheduled events for [Location] to maximize activities and attendance.
Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Transported and escorted program participants to and from activities and on field trips.
Planned and conducted community activities such as [Type], [Type] and [Type].
Resolved conflicts that arose between campers by [Action].
Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Designed customized client programs to meet individual fitness needs.
Ordered and maintained all recreational equipment.
05/2017 to 06/2018
CashierFood Lion – City, STATE,
Checked prices for customers and processed items sold by scanning barcodes.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Reviewed and resolved differences between accounting information and cash drawer.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
Counted cash in register drawer at beginning and end of shift.
Assisted customers by answering questions and fulfilling requests.
Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Served needs of more than [Number] customers in busy [Type] environment.
Helped over [Number] guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Increased sales [Number]% by offering advice on purchases and promoting additional products.
Prepared and submitted end-of-shift reports using [Software].
Reviewed weekly sales circulars and monitored price changes.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Worked with [Job title]s to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
Efficiently processed new orders, completing [Number]+ daily transactions with remarkable accuracy.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Used cash registers and POS systems to request and record customer orders and compute bills.
Completed manual and machine counts of funds for transactions valued at over $[Amount].
Trained as [Job title] and provided back-up coverage to provide customers with optimal support.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Organized and reported on financial information to document payment histories and assist with sound financial accounting.
Answered questions about store policies and concerns to support positive customer experiences.
Assisted customers with special services, account updates and promotional options.
Completed sales in excess of $[Amount] with near-zero error rate using POS system.
Educated customers on promotions to enhance sales.
Worked closely with [Job title] to solve problems and handle customer concerns.
Mentored new team members on POS system operation, customer service strategies and sales goals.
02/2015 to 06/2016
HostessDockside Restaurant & Tiki Bar – City, STATE,
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using [Software].
Documented reservations and communicated changes to guests using [Software].
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Monitored dining room and guest flow to maximize table usage and minimize wait times by [Number]%.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Assisted managers with quickly resolving service- and food-related issues.
Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using [Software].
Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Conducted [Timeframe] dining room and server checks to assess readiness for expected customer loads.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Monitored seating area and checked restrooms every [Timeframe] to keep spotless.
Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Informed servers of newly seated parties for speedy service.
Took information about guests' party size, led to seating, offered menus and [Action].
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Checked and restocked server areas and organized and got change for front counter.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Recorded available tables after seating each party using [System].
Answered customer questions about hours, seating and [Type] information.
Education
Expected in 05/2020 to to
Bachelor of Arts: Psychology Norfolk State University - Norfolk, VA GPA:
Dean's List [Semester and Year]
Graduated cum laude
Member of [Student Organization or Club Name]
Graduated with [Number] GPA
Majored in [Subject]
Expected in 06/2016 to to
High School Diploma: Colonial Beach High School - Colonial Beach, VA GPA:
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