Workflow Specialist/AML Compliance Analyst Resume Example
An accomplished professional with 7 years of experience as a Workflow Specialist/AML Compliance Analyst/Project Consultant/Training and Marketing Manager, leading all areas of workflow management including Payment operations, Scheduling, Forecasting functions, audit suspicious accounts for fraudulent and illegal practices,marketing and training, prioritizing workflow to meet the demanding deadline process SLA.
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Client: Barclays Bank
• Handled Regular payment process and Wealth payment process, leading a team of 18 associates.
• Handled Fund Transfer System, Multi-currency dealing and conversion processing.
• Routing payments via SWIFT MT101/MT103/MT202 codes.
• Processing ITT received from other banks via SWIFT MT103/MT202
• Hands-on experience in Barclays Payments Suites & SEPA clearing payments.
• Prepare End to End Test Plan for Fund Transfer and Payments & Collections, Payment Defect Management and Status Reporting.
• Also, been as Checker, ensuring that the details of the Payments are in compliant with the bank payment policies for the transaction.
• As AML analyst, used transactional and customer records, external data, publicly- available information, and other information to identify suspicious or unusual activity.
• Prepared suspicious activity reports for AML management.
• Determined and implemented additional steps, validating KYC risk compliance based on research of customer records, verification of account purpose and legitimacy, analysis of transaction activity.
• Identified training opportunities and developed, conducted, and assisted with a wide range of AML/Regular Payments- related training.
• Mentored and Trained new associates on Business processes.
• Authored and managed knowledge repository for training of new associates.
• Analyzed operational performance to identify risk areas and provided solutions to management.
• Handling escalations and prioritization of transaction requests.
• Reporting Monthly audits to Management to facilitate decision making.
• Ensure the Quality SLA is met in All Queues.
• Track advisors performance every month and choose sampling size accordingly.
• Track execution progress on daily basis for the team to achieve daily targets.
• Tools used: GPP(Global Pay Plus), SWS,SOLD, DM&W, Full serve-application.
- Developed new process plans, escalated remediation plans, and identified areas where technology can lead to increased efficiency and productivity for different lines of businesses.
Worked closely with Corporate Risk - IT and IT Compliance to strengthen controls used by Consumer Credit. Led project and meetings to ensure processes were current with Corporate and Regulatory standards. - Conducted and over sought requirements gathering functional analysis, and designed activities related to legal, financial and business systems, and evaluated business requirements for applications and systems integration.
- Implemented features and business processes as the Lead SME (subject matter expert), and participated in the definition, testing, training, implementation and support of system requirements, and provided detailed analysis of processes and workflows with suggestions for improvement.
- Conducted feasibility studies for clients seeking operational improvement.
- Created organizational documents tracking where time and resources were being spent.
- Recommended solutions to Analyst for improving operations.
- Guided team members and educated about responsibilities and assigned duties.
- Produced status reports for customers and senior management.
Client: Casagrand
- Handling team for different projects.
- Role: Taking on some managerial tasks, such as overseeing employees, customer service. Working both in Corporate and Retail setting. Handling the Workflow of team, maintaining targets.
- Guiding the team to meet the execution of work at SLA.
- Quality Analyst: Play the role of Quality. Ensure that Fls perform their tasks as per company guidelines and assure all quality steps are performed.
- Planned and executed recruitment events to bring in area candidates.
- Trained team of 15 to deliver outstanding customer service, boosting customer satisfaction ratings 90%.
- Support manager in the daily operations of management
- Evaluating employee performance, arranging staff training and development programs.
- Supervise employees, work with clients and help carry out the directives of the manager and owner.
- Helped management improve appraisal, counseling and performance optimization techniques to maximize workforce satisfaction and productivity.
- Responsible for planning, directing and overseeing the operations and fiscal health of department within an organization.
- Tools used: Sell.do, Database - SQL
- Rising Star of the year 2013.
- Best Employee of the year 2014.
- Topper of the target 2018-2019.
- Marketing - Implemented marketing strategies which resulted in [90%] growth of customer base.
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Resume Overview
School Attended
- Anna University, SIET(Jaya Group of Colleges)
- IHM Girls Higher Secondary School
Job Titles Held:
- Workflow Specialist/AML Compliance Analyst
- Project Consultant/Analyst Intern
- Assistant Manager, Training/Marketing/Recruitment Consultant
Degrees
- Bachelor of Technology in Information Technology
High School Diploma
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