wisconsin market manager state broker resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Links
https://www.linkedin.com/in/Jessica-p-Claire/
Professional Summary
Experienced, entrepreneurial, compassionate, curious, and creative Senior Managing Real Estate Broker. I truly enjoy working in a role which allows me to collaborate with a diverse group of people, in an environment which fosters innovation, to solve hard problems.
I have 30 years of residential real estate experience including my 7.5 years at Redfin.
My current interests involve project management for new business opportunities, changes to existing business models and processes, exploring problems and ideas, driving a better customer and agent experience, increasing margins and business performance, and creating more equity in real estate to underserved populations.
Skills
Deep knowledge, experience, and understanding of the real estate brokerage industry
Strong sense of self-reliance with a "bootstrap" attitude to complete projects with limited resources
Creative and independent problem solver
"Work should be fun" attitude
Ability to interpret and derive actionable insights from data and KPI's.
Tech Savvy: knowledge and experience with a wide variety of technologies, applications, and platforms including Calendly, Tableau, Qualtrics, R-Studio, MySQL, Web Development, Atlassian, Google Data Studio, Excel, Google Sites, and many others.
Work History
05/2014 to CurrentWisconsin Market Manager/State BrokerAmerican Society For The Prevention Of Cruelty To Animals | Brooklyn, NY,
Managed all aspects of opening the Wisconsin market for Redfin in 2014 performing all functions in the field and as a Manager
Grew the market from a team of 1 in 2014 to 57 licensees under our brokerage in 2021 and revenue from $200,000 to $3,000,000.
Managed two Redfin teams with offices in Madison WI and Milwaukee WI, serving all of South Central and Southeast Wisconsin.
Successfully created a healthy team culture which has resulted in high employee morale and productivity
Have successfully managed a detailed P&L with monthly, quarterly, and annual targets for revenue, expenses, profit, and margin
Investigated and resolved customer complaints to foster satisfaction
Researched competitive solutions and maintained competitive market comparisons and evaluations
Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
Managed multiple projects including: "Flex Agent " (2014), "Guide to Winning a Bidding War" (2018), "Customer Connection Week" (2020-Current)," Calendly Pilot" (2021), and "Google My Business + Social Media" for agents (informally, 2021)
03/1998 to 05/2014Owner/Managing BrokerHomefront LLC | City, STATE,
Started and managed a real estate brokerage offering innovative services for home sellers in Madison and Milwaukee WI, as well as the Chicago IL area.
Personally involved in over 1,000 transactions which provided me with constant customer feedback to tweak and improve our service offerings
Worked closely with regulatory agencies and Realtor Associations to ensure compliance and foster friendly and transparent relationships.
01/1993 to 03/1998OwnerBrian Callahan Homes Inc. | City, STATE,
Licensed residential home builder serving as a general contractor for the construction of custom and spec homes in Naples FL and southern Wisconsin.
Created detailed project management outlines and timelines for luxury home construction.
Provided personal attention and service to high-end home buyers
07/1989 to 07/1992Program Manager-Home Builder Sales and MarketingWCI Communities Inc. | City, STATE,
Oversaw luxury home-site sales in the master-planned communities of Pelican Bay, Bay Colony, and Pelican Landing.
Managed the architectural review process for all single family and multi-unit new construction in the community of Pelican Bay.
Led a special project transitioning ownership of the Club at Pelican Bay golf course to it's members through a successful offering of equity memberships.
Participated in the process to acquire land and in the development planning process for the community of Pelican Marsh.
Education
Expected in 05/1985 to to Bachelor of Arts | Political ScienceMarquette University, Milwaukee, WIGPA:
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