LiveCareer-Resume

wic clerk resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Professional Objective: Seeking a Bilingual Customer Service Position


Foreign Language: Spanish 100% (Speak, Write, Read)

Highly enthusiastic customer service professional with more than 10 years client interface experience.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.Personable and professional under pressure. Patient and empathetic customer service representative with extensive background in conflict resolution and customer care. Desires a customer service representative role.

Skill Highlights
  • Strong organizational skills
  • Active listening skills
  • Courteous demeanor
  • Energetic work attitude
  • Customer service expert
  • Adaptive team player
  • Strong client relations
  • MS Windows proficient
  • Quick learner
  • Exceptional communications skills
  • Medical terminology knowledge
  • Multi-line phone talent


Work Experience
WIC Clerk, 09/2009 to 2014
Variety CareNorman, OK,
  • Screening participants for eligibility, verified their income information, face to face interaction with participants, taking participants information over the phone, making phone calls for lapses and future appointments, also provide data entry, cover front desk as needed, present nutritional education classes to participants, issued benefits, and issued new Electronic Benefits Transfers (EBT) cards to participants.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Assisted customers with questions regarding the WIC program via telephone and in person.
  • Answered an average of 40 calls per day by addressing participants inquiries.
  • Greeted customers entering the clinic to ascertain what each client wanted or needed.
  • Described the Women, Infant and Children (WIC) Program to clients in person or via telephone.
  • Politely assisted customers in person and via telephone.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Customer Service Representative, 01/2008 to 2009
Advanced Drainage SystemsNaperville, IL,
  • Customer service, data entry, answering phone calls, face to face interaction with clients, follow-up on past due accounts, posting payments, bank deposits.
  • Answered an average of 50 calls per day by addressing customer inquiries in reference to their loans.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described loan products to customers and accurately explained details of the loan contract.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer service experience to generate a loyal clientèle.
  • Built long-term customer relationships and advised customers on purchases and promotions
Screening Triage and Referral Intake Specialist/, 2006 to 07/2007
Touchstone CommunitiesSan Antonio - Enc, TX,
  • Customer service, triage phone calls, data entry, interpreter, trained new employees, liaison among the Latin Community with Mecklenburg County Area of Mental Health Services.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.Served as the company's only bilingual Spanish/English customer service representative.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Described services regarding area of mental health to customers accurately explained details of it.
  • Answered an average of 40 calls per day by addressing customers inquiries, solving problems and providing referrals.
  • Politely assisted customers via telephone
  • Provided an elevated customer service experience to generate trust among the Hispanic community and are of mental health.
  • Served as the main liaison between Spanish-speaking customers and clinicians.
  • Directed calls to appropriate individuals and departments.
  • Follow-up on clients regarding their referrals.
Insurance Recovery Specialist, 09/2003 to 11/2005
PMAB, LLCCity, STATE,
  • Filing paper and electronic claims to various insurance companies, contacting insurance companies for claim status, ensure payments posting correctly, contact Spanish-speaking patients regarding past due accounts, trained new employees.
  • Served as the company's only bilingual Spanish/English customer service representative.
  • Politely assisted customers via telephone.
  • Answered an average of 30 calls per day by addressing customer inquiries,solving problems and providing payment plans.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Processed more than 30 daily electronic and paper claims and billed renewed claims to various insurance companies.
  • Directed calls to appropriate individuals and departments.
Property & Casualty Representative, 2000 to 09/2003
Varick Insurance SocietyCity, STATE,
  • Customer service, data entry, translates documents from English to Spanish, trained new employees, follow up on claims with various adjusters, ensure payment for claims.
  • Described the policy to clients
  • Politely assisted customers in person and via telephone
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems in the spot.
  • Provided an elevated customer experience to generate loyal clientèle.
  • Built long-term customer relationships and advised customers on purchases and promotions .
  • Investigated and resolved customer inquiries and complaints in a timely manner.
Receptionist, 05/1998 to 06/1999
B & B Contracting CompanyCity, STATE,
  • Customer service, translate documents from English to Spanish, liaison between upper management and Spanish speaking employees, interpreter, answering telephones and data entry.
  • Answered an average of 50 calls per day by addressing customer inquiries
  • Greeted customers entering the store to ascertain what each customer wanted or needed
  • Politely assisted customers in person and via telephone.
  • Served as the main liaison between Spanish speaking employees and management.
  • Directed calls to appropriate individuals and departments
Education and Training
Select One: Health Information Technology, Expected in Present to South Texas College (STC) - McAllen, TX
GPA:

    Select One: Medical Administration, Expected in 2004 to Electronics, Communication, Programming and Information (ECPI) - Charlotte , NC
    GPA:
    Select One: Accounting, Expected in 1998 to Central Piedmont Community College - Charlotte, NC
    GPA:
    Select One: , Expected in 1995 to University of Texas Pan American - Edinburg,, TX
    GPA:
    Certifications
    • Completed the cognitive and skills evaluation in accordance with the curriculum of the American Heart Association BLS for Healthcare Providers (CPR & AED) Program Certification valid from May 2014-May 2016
    • Completed a training course in electronic health records for Electronic Health Records using SpringCharts 2011
    ,
    Affiliations
    • Active member of the Health & Medical Administrative Services (HMAS)

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    Resume Overview

    School Attended

    • South Texas College (STC)
    • Electronics, Communication, Programming and Information (ECPI)
    • Central Piedmont Community College
    • University of Texas Pan American

    Job Titles Held:

    • WIC Clerk
    • Customer Service Representative
    • Screening Triage and Referral Intake Specialist/
    • Insurance Recovery Specialist
    • Property & Casualty Representative
    • Receptionist

    Degrees

    • Select One
    • Select One
    • Select One
    • Select One

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