wfh retention specialist cxa iii resolution expert resume example with 14+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Friendly, outgoing, energetic professional with customer service and management experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Procedure Compliance
  • Microsoft Office
  • Complex Problem Solving
  • Work Independently
  • Communicate Effectively
  • Adaptable to Changing Conditions
  • Complaint Handling
  • Documentation and Recordkeeping
  • Remote Conferencing and Communication
  • Sound Judgment
  • Willingness to Learn
  • Analytical and Critical Thinking
  • Decision Making
Education and Training
Westford College Real Estate Glendale, AZ, Expected in 01/2005 Residential Real Estate Salesperson License : - GPA :
Dupont Manual High School Louisville, KY Expected in 05/1976 High School Diploma : - GPA :
Homelight - WFH-Retention Specialist /CXA III Resolution Expert
Greenwood Village, CO, 08/2019 - Current
  • Conferred with customers to take or enter orders, cancel accounts and gather details of complaints.
  • Obtained and examined relevant information to validate customer complaints and determine possible causes.
  • Resolved customer service or billing issues by ensuring accurate charges, adjusting bills, collecting payments or refunding money .
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Compiled all calls and interactions into computer data system.
Dream Finders Homes Inc - Escrow Assistant
Fayetteville, NC, 03/2018 - 10/2018
  • Facilitated clear and effective communication between brokers, borrowers and lenders.
  • Ordered demands, HOA statements, evidence of insurance and other required documents.
  • Verified ownership, transaction information and dividend distribution instructions to conform with governmental regulations, as assigned by Escrow Officer.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Department Of Justice - Escrow Processor
Imperial, CA, 06/2017 - 02/2018
  • Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements.
  • Reviewed documents for accuracy and verified funds.
  • Worked with customers, realty professionals and lender representatives to complete smooth and efficient process.
  • Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
  • Ordered demands, HOA statements, evidence of insurance and other required documents.
Residential Real Estate Gilbert - Real Estate Sales and Property Management
City, STATE, 12/2009 - 12/2016
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Updated tenant and unit information to keep current in housing database.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Drafted and monitored budgets for overall maintenance and operations.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Exercised direct supervision over property staff.
  • Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.
Independant Contractor - Property Management Specialist
City, STATE, 12/2004 - 12/2007
  • Maintained composure and productivity in high-pressure environments to facilitate client satisfaction.
  • Met frequently with clients to gain understanding of goals and service needs.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Oversaw daily operations, maintenance and administration of various residential properties.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Planned, scheduled and coordinated general maintenance or repairs for residential properties.
  • Collaborated with board of directors to address financial matters and develop budgetary guidelines.
  • Coordinated and negotiated service agreements for trash removal, landscaping and other property services.
  • Demonstrated in-depth knowledge of community rules and regulations.
  • Facilitated timely resolution to neighborhood challenges and tenant complaints.

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Resume Overview

School Attended

  • Westford College Real Estate
  • Dupont Manual High School

Job Titles Held:

  • WFH-Retention Specialist /CXA III Resolution Expert
  • Escrow Assistant
  • Escrow Processor
  • Real Estate Sales and Property Management
  • Property Management Specialist


  • Residential Real Estate Salesperson License
  • High School Diploma

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