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Wellness Screener Resume Example

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WELLNESS SCREENER
Summary

Accomplished Coach with over 15 years of experience guiding employees to meet and exceed goals and objectives while providing a conducive environment to boost motivation and improve health outcomes. Effective communicator when interacting with clients using open-ended questions and reflective listening. Seasoned expert known for consistently encouraging achievement and maintaining relationships for customer and employee retention.

Skills
  • Process improvement
  • Leadership
  • Goal-oriented
  • Processes and procedures
  • Data analysis and reporting
  • Issue and conflict resolution
  • Complaint resolution
  • Mentoring and coaching
Experience
Team 1 Medical | Houston, TXWellness Screener05/2020 - Current
  • Greet and Screen Visitors and Employees upon arrival at City Hall, Mayors Office
  • Conducted health assessments and utilize infra red non touch thermometer to capture employees and visitors temperatures before providing access into City Hall.
  • Record and document temperatures that are out of range, providing information for follow up with individual supervisors and screening coordinators.
  • Ensure all individuals into city Hall put on the appropriate and required PPE ((Personal protective equipment)
Gulf State Services | Houston, TXProject Control Analyst Lead02/2018 - 03/2020
  • Recommended to and assisted with the allocation of work schedules and areas of responsibilities of project analysts.
  • Maintaining and providing appropriate equipment to analysts in the execution of tasks.
  • Point of reference to provide detailed instructions as it relates to the execution of projects, providing directions and guidance to analysts on the team as it relates to policy and procedures of customer expectations and customer directives.
  • Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
  • Collaborated with project team to integrate analysis techniques that would improve project efficiency.
  • Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
  • Reviewed diverse organizational problems to assess concerns with areas such as workflows, communication and cost controls.
  • Managed information system accounts, facilitating transfer of data to users.
  • Developed, tracked and provided feedback on analysts performance and addressed areas of opportunities.
Gulf State Services | Houston, TXCustomer Service Supervisor09/2014 - 01/2018
  • Achieved commendations for providing top-quality customer service.
  • Addressed customer inquiries to increase customer satisfaction ratings.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Translated management directives into actionable mandates for front-line staff.
  • Organized effective shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Pepsico Foods | Houston, TXDistribution Supervisor07/1996 - 06/2014
  • Drafted budgets, monitored warehouse costs and reduced expenses by 3 bais points.
  • Oversaw scheduling for day-to-day activities of both distribution and transportation employees.
  • Sourced, distributed and monitored usage of equipment required to achieve transportation operational goals in line with financial targets.
  • Supervised all facets of routine deliveries by effectively routing loads, managing drivers and meeting DOT requirements.
  • Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations.
  • Maintained workplace safety by involving employees in order to maximize engagement and team morale.
  • Used JD Edwards and Tangent operating software to input and manage important information such as On time Delivery and distribution pick efficiencies into company database.
Education and Training
University of Jos | Jos, NigeriaBachelor of Science in Political Science06/1991
Certifications
  • Microsoft Office Specialist (MOS)
  • Association for Project Management (APM)
  • First Aid/CPR
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Resume Overview

Companies Worked For:

  • Team 1 Medical
  • Gulf State Services
  • Pepsico Foods

School Attended

  • University of Jos

Job Titles Held:

  • Wellness Screener
  • Project Control Analyst Lead
  • Customer Service Supervisor
  • Distribution Supervisor

Degrees

  • Bachelor of Science in Political Science

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