Wellness Director Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Dedicated nursing professional with clinical practicum experience and passion for delivering quality healthcare. Skilled at establishing care plans and educating patients and families. Offering caring bedside manner, patient-centric focus and expertise in discharge management.

  • Computerized charting specialist
  • Clinical issues understanding
  • Health and wellness expertise
  • Problem resolution ability
  • Infection control standards
  • Team leader
  • AED certification
  • Healthcare platforms
  • Regulatory requirements
  • Sound decision-making
  • CPR and BLS certified
  • Recruiting and training
  • Wound cleaning/care expertise
  • Budgeting expertise
  • Relationship and team building
  • Strong medical ethic
  • Maintaining quality assurance standards
  • Medication administration expert
  • Staff training and development
02/2014 to 02/2016 Wellness Director Watermark Retirement Communities | Fairfax, VA,
  • Organized and led weekly personnel meetings with 25 team members.
  • Checked accuracy of public data and materials, making immediate changes upon discovery of outdated information.
  • Implemented standards and methods to measure effectiveness of agency activities.
  • Revised policies and procedures in accordance with changes in local, state and federal laws and regulations.
  • Minimized staff turnover through appropriate selection, orientation, training, staff education and development.
  • Diagnosed and treated patients with chronic and acute health problems, including MI, arrhythmias, asthma, COPD, pneumonia.
  • Evaluated health education needs of patients and provided necessary training and instruction.
  • Managed community resident transport operation.
  • Completed daily rounds of nursing department to verify nursing service personnel performance alignment acceptable nursing standards.
  • Reviewed and approved time cards for processing by payroll department.
  • Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls.
  • Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
  • Created individualized service or program plans by assessing resident history and preferences.
  • Used individualized instruction techniques to educate students on patient observation, assessment, decision-making and health teaching.
  • Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses.
  • Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
02/2016 to 06/2017 Physician Office Manager Halifax Health | Deltona, FL,
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Oversaw office financial management, including AP/AR and payroll administration.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Strengthened community outreach by coordinating fundraisers, including managing marketing, vendor relations and volunteer supervision processes.
  • Managed conference calls by documenting participant details and preparing audio recordings for future reference.
  • Provided scheduling and ensured timely and effective allocation of resources and calendars.
  • Aided senior leadership during executive decision-making process, meeting with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
  • Proactively identified and solved complex problems that impact management and business direction
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently.
06/2017 to Current Wellness Director Watermark Retirement Communities | Fountain Valley, CA,
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Collaborated with other healthcare professionals to provide comprehensive patient care.
  • Worked with patients and families to design care plans.
  • Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, imaging advances, government regulations, health insurance changes and financing options.
  • Interviewed patients to assess histories, investigate concerns and complete physical examinations.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Improved bed occupancy by 15% in a 6 month time frame.
  • Solicited medical history information from patients to provide the best and most effective medical advice.
  • Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
  • Created and implemented policies and procedures for effective pharmacy management.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Checked the pharmacy area regularly to ensure that it was kept neat, clean and free of debris.
  • Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
Education and Training
Expected in 03/1995 Diploma Program | Nursing Delaware County Technical School, Folcroft, PA, GPA:
Expected in 05/1993 Associate of Arts | Early Childhood Education University of Maryland - College Park, College Park, MD GPA:

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Resume Overview

School Attended
  • Delaware County Technical School
  • University of Maryland - College Park
Job Titles Held:
  • Wellness Director
  • Physician Office Manager
  • Wellness Director
  • Diploma Program
  • Associate of Arts