wellness coordinator resume example with 18+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building, sales and customer service skills for over 30 years in the health & Wellness industry and the food industry. Experience stepping into roles and quickly making positive changes to drive company success.
Background includes working in busy, high-volume Health & Wellness settings for 12 years focused on providing well-rounded and useful program offerings to meet different needs, Including remote work to add to the continued success of the clinics. Knowledgeable about documenting, evaluating and reporting on program successes, as well as developing improvements to enhance services.
Skills
Leadership skills
People skills
Marketing
Employee development
Recruiting and hiring
Supervision and training
Focused on customer satisfaction
Customer retention abilities
Team member motivation
Problem-solving abilities
Sales Consultant / Sales strategies
Clerical support
Excel & Microsoft Office
Operations management
High-energy attitude
Experience
07/2022 to CurrentWellness CoordinatorBrookdale Senior Living | Kyle, TX,
Greet and check in new or current patients
Consult & educate patients on the proper wellness treatment plans and services per DC
Assist patients with making payments or establishing payment plans to bring accounts current.
Spark social conversations with customers to provide friendly atmosphere.
Develop key customer relationships and gain members to increase sales.
Re-engage inactive members.
Assist teammates with sales-processing tasks to meet daily sales goals. Continue to increase sales monthly.
Manage ARB's, Actions, No visit in 30 day + patients, SMS, Emails and Facebook post.
OTT - Advantage & Carbon
01/2021 to 07/2022Wellness Coordinator /Sales ConsultantLineage Logistics | Piper, KS,
Greet and check in new or current patients
Consult & educate patients on the proper wellness treatment plans and services per DC
Assist patients with making payments or establishing payment plans to bring accounts current.
Sparked social conversations with customers to provide friendly atmosphere.
Develop key customer relationships and gain members to increase sales.
Re-engage inactive members.
Assist teammates with sales-processing tasks to meet daily sales goals.
Continued to drive increased sales , approx. $7,000 ++ + monthly with a 75% - 100% conversion.
Executed updated marketing plans to increase branding exposure, patient traffic and sales.
Crafted well-written, entertaining and informative SMS and emails posts bi-weekly, which increased traffic. OTT - Advantage & Carbon
Managed ARB's, no- visit patients in 30 days +, 3 day follow up calls, and ME etc..remote - daily
Assisted owners in related tasks as needed.
10/2011 to 12/2020Owner/OperatorLineage Logistics | Pomona, CA,
Hired, trained, scheduled and mentored all Wellness Coordinators.
Assisted business partner in DC recruiting .
Managed and processed payroll for all employees.
Managed office inventory and placed new supply orders.
Continued to drive increased sales yearly, for 10 years with a 75% - 100% conversion.
Executed updated marketing plans to increase branding exposure, patient traffic and sales.
Crafted well-written, entertaining and informative SMS and emails posts bi-weekly, which increased traffic. OTT - Advantage
Managed ARB's, no- visit patients in 30 days +, 3 day follow up calls, payroll, and ME etc..remote - daily
Worked 2 - 3 days in the clinic as a WC performing all Wellness Coordinators duties listed in above MMR & The Joint Corp. WC performances.
09/1989 to 02/1997Owner/OperatorD & F Foods - Pick 'n Save | City, STATE,
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Created a "Coffee Cafe" with free coffee and snacks to promote an inviting environment.
Created "Win What You Spend" for customers to bring them back . it created loyalty and excitement.
Created in-store promotions for employees to keep morale up and create teamwork.
Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
Employed and managed vendors by negotiating deliverables, cost and expected quality.
Managed payroll for temporary, hourly and salaried employees.
Managed cash register operations using POS system and processed sales and returns.
Operated cash registers, scanners and computers to itemize and total customer purchases.
Maintained and organized store displays to enhance product visibility and expedite product location activities.
Offered product samples to help customers discover new items.
Constructed product displays and hung new signage.
Trained, managed and motivated employees to promote professional skill development.
Motivated employees to share ideas and feedback.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Developed strong customer relationships to encourage repeat business.
Education and Training
Expected in 06/1981 to to High School Diploma | North Tonawanda High School, North Tonawanda, NYGPA:
Expected in to to | PsychologyMATC, Milwaukee Wisconsin, GPA:
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