Highly-motivated recent graduate with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Experienced in excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Skills
Microsoft Office
Qualitative Research
Data Analysis
Online Research
Growth Mindset
Business Development
Treatment Planning/Assessment
Health and Safety Compliance
Client Relations
Social Media Content Creation
Event Coordination
Information Confidentiality
Mental Health Support
Verbal and Written Communication
Time Management
Ability to work independently
Flexibility
Problem Solving
Experience
06/2023 to Current
Wellness CoordinatorChi Health – Lancaster, PA,
Gathered and analyzed data regarding program participation and individual outcomes.
Improved program participation numbers by using successful outreach strategies, member incentives and referral drives.
Designed and implemented schedules, standards, processes and policies for comprehensive group fitness programs.
Organized health fair to introduce members to health and wellness-related local businesses.
Cultivated strong relationships with vendors and internal staff.
Developed budgets and established staff policies.
Launched wellness plans to reduce stress, boost morale and increase productivity.
Educated local community residents about available health and wellness resources.
Provided individual support and counseling on general wellness and nutrition.
Conducted needs assessments and surveys to determine interest in wellness and fitness programs, events and services.
01/2023 to 05/2023
Practicum Student (Addiction Studies)Good Eggs – Vernon, CA,
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Helped clients diagnosed with addictive disease disorders increase skills, explore talents and build self-esteem.
Assisted in community and university Narcan substance abuse prevention programs for targeted groups within local area.
Assisted in implementing programs to improve patient retention and patient success in treatment.
Developed and maintained therapeutic environment within recovery groups, encouraging open communication.
Communicated with external organizations, social workers and others regarding patient's benefits and resources.
Helped clients find solutions by teaching appropriate intervention techniques.
Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
Developed and practiced study techniques to retain information and meet assignment objectives.
Coordinated successful student organization events and activities.
Balanced school with extracurricular activities and built social connections for personal and professional growth.
Worked as team member on complex academic projects.
Planned and completed group projects, working smoothly with others.
Built positive relationships with professors and assisted with research and innovation.
Evaluated needs of departments and delegated tasks to optimize overall production.
08/2010 to 01/2023
Buyer/Online ResellerCity Of Moreno Valley, Ca – Moreno Valley, CA,
Processed over 500 SKUs within 18 months.
Shipped items using cost benefit analysis for distributors.
Achieved monthly sales.
Received 99% positive feedback rating with product returns consistently under 3%.
Analyzed social trends to post 100 videos/month leading to over 1400 daily impressions.
Developed & launched viral campaigns leading to sales.
Reviewed & responded to over 800 direct messages while incorporating feedback.
Improved customers shopping experience by utilizing product knowledge to provide. personalized recommendations that led to increased sales revenue.
Negotiated with selected suppliers to obtain lowest unit cost.
Researched competitors and sourced new vendors.
Negotiated pricing for apparel and accessories from vendors to secure optimal pricing and keep costs low.
06/2022 to 07/2022
Recruiter, Extra Help Assistant (Temp)University Of Arkansas Little Rock, TRIO Higher Ed – City, STATE,
Generated 30% increase in student college recruitment by community engagement within assigned territories to resolve inner city impoverishment.
Orchestrated the scheduling of up to 25 appointments per week to maximize college enrollment, efficiency and company procurement goals.
Built trust with applicants, resulting in an average client satisfaction of 98%.
Taught classes and presented self-help or information sessions on subjects related to education and career planning.
Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
Leveraged data to create strategic solutions for advertising campaigns resulting in 35 % increase engagement.
Hit utilization goals at 100% for myself and for my entire team driving efficiencies and bottom line.
Referred students to degree programs based on interests, aptitudes or educational assessments.
Planned and promoted career and employment-related programs and events, fully coordinating job fairs and career workshops.
Directed and participated in recruitment and enrollment activities.
Advised students on course selection, pathways and career options.
07/2014 to 05/2019
Parent VolunteerDon Roberts Elementary Pta – City, STATE,
Served as a volunteer for over 6 years within the community school district during lunch/recess hours supervising children between ages 6-11.
Voluntarily worked 1 hour daily by keeping children safe during lunch hours as a lunch/recess monitor.
Planned and implemented special events for students such as birthday parties, holiday parties and playdates.
Built partnerships with related organizations to develop support and gain greater attention for important issues.
Chaperoned field trips to museums, parks and other area locations.
Helped improve children's reading abilities by reading books and listening to students read.
09/2012 to 07/2017
Assistant Operations ManagerSouthern Global Distribution – City, STATE,
Utilized leadership skills to interview 7+ potential employees.
Prepared correspondence, memorandums, forms, and reports for transportation.
Processed data required to plan drivers' route and posted route schedule while avoiding scheduling conflicts.
Built over 13 successful relationships with brokers to ensure company was thriving and drivers had seniority.
Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
Educated operations team on best practices, company policies and service excellence standards.
08/2006 to 04/2012
Office AssistantLewellen & Associates Law Firm – City, STATE,
Determined the needs of 10+ visitors/hr.
Connecting them to appropriate personnel.
Facilitated over 30 incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs.
Maintained quality control over the documentation for over 200 clients.
Provided excellent customer service with a helpful and friendly attitude.
Maintained an organized, clean, professional workspace and waiting area.
Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
Delivered messages and ran errands.
Copied, sorted and filed records of office activities and business transactions.
Education and Training
Expected in 05/2023 to to
Bachelor of Science: Addiction Studies University of Central Arkansas - Conway, AR GPA:
Expected in 05/2019 to to
AA, Associate of Arts: University of Arkansas Pulaski Technical College - North Little Rock, AR, GPA:
Expected in 05/2019 to to
CGS, Certificate of General Studies: University of Pulaski Technical College - North Little Rock, AR, GPA:
Certifications
American College of Emergency Physicians Emergency Care & Safety Institute Adult, Child, & Infant CPR & AED, Advanced First Aid
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