, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Skills
HTML5 expert
Certified Professional Webmaster
Wordpress
Data security
Experience
10/2004 to 09/2008WebmasterFlexcare | Roseville, CA,
Identified, recommended and prioritized new web features and applications in conjunction with business leaders and department managers.
Worked extensively with engineering staff to better understand [Type] solutions and benefits to projects.
Checked all sites and online elements for proper adherence to brand guidelines and functionality.
Reviewed information and elements regularly on websites and pages for accuracy and functionality.
Handled special web projects designated by senior developer and chief marketing officer.
Participated in pre-project analysis and technical assessments to develop user-friendly interface and correct functionality to meet business objectives.
Monitored traffic to websites.
Assisted end users by maintaining and supporting both Windows and Mac-based computers.
Repaired issues causing site crashes, resulting in elevated uptime and increased sales.
10/2000 to 12/2003Customer Service SpecialistJohnson County Community College | Overland Park, KS,
Recommended improvements to products and services to mitigate complaints.
Consistently met service team sales targets and call handling quotas consistently.
Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
Relayed productive customer feedback to marketing teams.
Ranked as most effective in [Action] out of [Number] representatives.
Described business [Product or Service] offerings to customers and facilitated smooth purchases.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Documented conversations with customers to track requests, problems and solutions.
Managed up to [Number] calls daily from merchants in need of technical assistance to resolve [Type] performance issues.
Provided outstanding [Type] service to new and long-standing customers by attending closely to concerns and developing solutions.
Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Upheld strict quality control policies and procedures during customer interactions.
Ranked in top [Number]% for customer satisfaction among [Number] competing [Job titles].
Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
Helped customers open accounts, make deposits, update information and carry out range of routine actions.
Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
Shared detailed information regarding [Product or Service] options to help customers make decisions.
Assisted customers in making payments on accounts and setting up payment plans.
Answered customers' questions and addressed problems and complaints in person and via phone.
Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
Supported [Job title] in operational improvements and resolution of [Type] problems to deliver top-notch customer service.
Confirmed delivery of orders, troubleshooting missed delivery dates, shortages and overages.
Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
Ranked as most effective in [Action] out of [Number] representatives.
Education and Training
Expected in 06/1995High School Diploma | Anamosa High School, Anamosa, IAGPA:
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