Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • HTML5 expert
  • Certified Professional Webmaster
  • Wordpress
  • Data security
Experience
10/2004 to 09/2008 Webmaster Flexcare | Roseville, CA,
  • Identified, recommended and prioritized new web features and applications in conjunction with business leaders and department managers.
  • Worked extensively with engineering staff to better understand [Type] solutions and benefits to projects.
  • Checked all sites and online elements for proper adherence to brand guidelines and functionality.
  • Reviewed information and elements regularly on websites and pages for accuracy and functionality.
  • Handled special web projects designated by senior developer and chief marketing officer.
  • Participated in pre-project analysis and technical assessments to develop user-friendly interface and correct functionality to meet business objectives.
  • Monitored traffic to websites.
  • Assisted end users by maintaining and supporting both Windows and Mac-based computers.
  • Repaired issues causing site crashes, resulting in elevated uptime and increased sales.
10/2000 to 12/2003 Customer Service Specialist Johnson County Community College | Overland Park, KS,
  • Recommended improvements to products and services to mitigate complaints.
  • Consistently met service team sales targets and call handling quotas consistently.
  • Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Relayed productive customer feedback to marketing teams.
  • Ranked as most effective in [Action] out of [Number] representatives.
  • Described business [Product or Service] offerings to customers and facilitated smooth purchases.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Documented conversations with customers to track requests, problems and solutions.
  • Managed up to [Number] calls daily from merchants in need of technical assistance to resolve [Type] performance issues.
  • Provided outstanding [Type] service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Ranked in top [Number]% for customer satisfaction among [Number] competing [Job titles].
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Supported [Job title] in operational improvements and resolution of [Type] problems to deliver top-notch customer service.
  • Confirmed delivery of orders, troubleshooting missed delivery dates, shortages and overages.
01/1995 to 10/2000 Customer Service Specialist Johnson County Community College | Overland Park, KS,
  • Recommended improvements to products and services to mitigate complaints.
  • Consistently met service team sales targets and call handling quotas consistently.
  • Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Relayed productive customer feedback to marketing teams.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Documented conversations with customers to track requests, problems and solutions.
  • Managed up to [Number] calls daily from merchants in need of technical assistance to resolve [Type] performance issues.
  • Provided outstanding [Type] service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Described business [Product or Service] offerings to customers and facilitated smooth purchases.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Supported [Job title] in operational improvements and resolution of [Type] problems to deliver top-notch customer service.
  • Confirmed delivery of orders, troubleshooting missed delivery dates, shortages and overages.
  • Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
  • Ranked as most effective in [Action] out of [Number] representatives.
Education and Training
Expected in 06/1995 High School Diploma | Anamosa High School, Anamosa, IA GPA:

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Resume Overview

School Attended

  • Anamosa High School

Job Titles Held:

  • Webmaster
  • Customer Service Specialist
  • Customer Service Specialist

Degrees

  • High School Diploma

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