Web Developer/Marketing/Online Business Owner Resume Example
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WEB DEVELOPER/MARKETING/ONLINE BUSINESS OWNER
www.goviralonlinepresenceservices.com | https://www.facebook.com/GoViralOPServices/ | https://www.linkedin.com/in/josias-ballard-a197b1199/
Professional Summary
Enthusiastic Professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Production/Warehouse Work and Customer Service. Motivated to learn, grow and excel in a successful business.
Skills
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Work History
01/2019 to 05/2020Customer ServiceLincare | Hankinson , ND
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Educated customers on promotions to enhance sales.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Regularly exceeded daily sales and product add-on quotas.
- Answered constant flow of customer calls with up to countless calls in queue per minute.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
09/2019 to 12/2019Forklift OperatorThe Hershey Company | Boston , MA
- Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Boosted team efficiency by moving materials with forklifts, cranes and other equipment.
- Prevented waste when transferring materials between transport containers and processing equipment.
- Unloaded trucks and rail cars and moved materials to staging area.
- Organized and secured stored materials and parts in designated area.
- Unloaded materials and goods at designated locations for best project availability.
- Loaded, transported and stacked materials.
- Manually counted Number of picked and packaged orders for any loss.
- Completed regular checks of incoming freight in staging area each day.
- Removed plastic and straps from pallets to facilitate unloading.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Worked in team environment to maintain high levels of productivity.
06/2019 to 09/2019Forklift OperatorThe Hershey Company | Columbia , MD
- Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Loaded, transported and stacked materials.
- Unloaded trucks and rail cars and moved materials to staging area.
- Unloaded materials and goods at designated locations for best project availability.
- Removed orders from storage, wrapped and staged for shipments.
- Received and unpacked shipments and new equipment as directed.
- Removed plastic and straps from pallets to facilitate unloading.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
01/2016 to 09/2019Electrical Technician/Social Media Marketing ManagerAll Seasons Electrical | City , STATE
- Cleaned work sites, including hauling debris and trash, cleaning tools and storing equipment
- Completed daily inspections of all electronic equipment
- Maintained and repaired solenoids and regulators on co-generation systems
- Controlled and monitored mechanical equipment using computer
- Installed electrical conduit and wiring for power, controls and lighting
- Adhered to testing procedures while performing standard and specialized evaluations on energized and de-energized circuits
- Obtained measurements and readings using volt and ohm meters, meggers, IC testers and dial indicators
- Tested, troubleshot and calibrated equipment in shop and field
- Installed and maintained databases on company's server
- Reported all unsafe activities, situations and potential hazards to supervisor
- Documented all maintenance and repairs performed on equipment
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings
- Submitted professional proposals and project scopes in response to Requests for Proposals
- Developed innovative and targeted collateral to support overall branding objectives
- Revitalized web content and social media profiles with new and interesting content
10/2018 to 06/2019Showroom Designer/Installer/Forklift OperatorGLT Total Office | City , STATE
- Collaborated with vendors to align style consistency with other marketing materials
- Planned project concepts by researching and studying information
- Maintained consistent use of graphic imagery in materials and other marketing outreach
- Obtained approval of concepts by submitting rough drafts to management or to client
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Developed team communications and information for design and installation meetings
- Monitored social media and online sources for industry trends
- Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy
- Delivered production ready graphics in HTML and CSS for all marketing assets
- Maintained broad types of design knowledge by attending various workshops, professional society gatherings, and meetings
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
- Examined shipments for quality and accuracy.
- Handled multiple tasks simultaneously to maximize work efficiency.
- Transported goods between warehouse locations according to shipment and storage needs.
Education
High School DiplomaCuster High School, City, State
2017Business CommunicationsWestern Dakota Technical Institute, City, State
Accomplishments
- Inside Sales, Marketing & Business Development - Met and exceeded quotas generating 65+ calls per day on leads for software maintenance renewals.Served as communication link between engineering consultants, MIS management and staff.
Certifications
- Salesforce
- SQL
- Adobe
- Microsoft Office
- Google Analytics
- Business & Online Marketing
- Communications
- Certified Forklift Operator
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Resume Overview
School Attended
- Custer High School
- Western Dakota Technical Institute
Job Titles Held:
- Customer Service
- Forklift Operator
- Electrical Technician/Social Media Marketing Manager
- Showroom Designer/Installer/Forklift Operator
Degrees
- High School Diploma
2017 Business Communications
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