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Web Developer/Marketing/Online Business Owner Resume Example

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JB
WEB DEVELOPER/MARKETING/ONLINE BUSINESS OWNER
www.goviralonlinepresenceservices.com | https://www.facebook.com/GoViralOPServices/ | https://www.linkedin.com/in/josias-ballard-a197b1199/
Professional Summary

Enthusiastic Professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Production/Warehouse Work and Customer Service. Motivated to learn, grow and excel in a successful business.

Skills
  • Service agreement information
  • Resident, Commercial & Individual service plans
  • Customer consultation
  • Product and service expertise
  • Customer/Client relations
  • Understanding of payroll services
  • Customer needs anticipation and conflict mitigation
  • Web development projects
  • Website optimization
  • Content marketing strategy
  • Design patterns and principles
  • Digital marketing
  • Media relations
  • Forklift Operation
  • Order Picking and Processing
  • Materials Handling
  • Production Reporting
  • General laborer
  • Documentation
  • Packing and scanning
  • Safe driver
  • Materials transport
  • Efficient data entry
  • Inventory staging
  • Safety standards and protocols
Work History
01/2019 to 05/2020Customer ServiceSykes Enterprises Inc. | Lakeland, FL
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Educated customers on promotions to enhance sales.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Regularly exceeded daily sales and product add-on quotas.
  • Answered constant flow of customer calls with up to countless calls in queue per minute.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
09/2019 to 12/2019Forklift OperatorPRT Staffing | Winter Haven , Florida
  • Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Boosted team efficiency by moving materials with forklifts, cranes and other equipment.
  • Prevented waste when transferring materials between transport containers and processing equipment.
  • Unloaded trucks and rail cars and moved materials to staging area.
  • Organized and secured stored materials and parts in designated area.
  • Unloaded materials and goods at designated locations for best project availability.
  • Loaded, transported and stacked materials.
  • Manually counted Number of picked and packaged orders for any loss.
  • Completed regular checks of incoming freight in staging area each day.
  • Removed plastic and straps from pallets to facilitate unloading.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Worked in team environment to maintain high levels of productivity.
06/2019 to 09/2019Forklift OperatorAmcom Distribution | Rapid City, SD
  • Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Loaded, transported and stacked materials.
  • Unloaded trucks and rail cars and moved materials to staging area.
  • Unloaded materials and goods at designated locations for best project availability.
  • Removed orders from storage, wrapped and staged for shipments.
  • Received and unpacked shipments and new equipment as directed.
  • Removed plastic and straps from pallets to facilitate unloading.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
01/2016 to 09/2019Electrical Technician/Social Media Marketing ManagerAll Seasons Electrical | Blackhawk, SD
  • Cleaned work sites, including hauling debris and trash, cleaning tools and storing equipment
  • Completed daily inspections of all electronic equipment
  • Maintained and repaired solenoids and regulators on co-generation systems
  • Controlled and monitored mechanical equipment using computer
  • Installed electrical conduit and wiring for power, controls and lighting
  • Adhered to testing procedures while performing standard and specialized evaluations on energized and de-energized circuits
  • Obtained measurements and readings using volt and ohm meters, meggers, IC testers and dial indicators
  • Tested, troubleshot and calibrated equipment in shop and field
  • Installed and maintained databases on company's server
  • Reported all unsafe activities, situations and potential hazards to supervisor
  • Documented all maintenance and repairs performed on equipment
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings
  • Submitted professional proposals and project scopes in response to Requests for Proposals
  • Developed innovative and targeted collateral to support overall branding objectives
  • Revitalized web content and social media profiles with new and interesting content
10/2018 to 06/2019Showroom Designer/Installer/Forklift OperatorGLT Total Office | Lakeland, FL
  • Collaborated with vendors to align style consistency with other marketing materials
  • Planned project concepts by researching and studying information
  • Maintained consistent use of graphic imagery in materials and other marketing outreach
  • Obtained approval of concepts by submitting rough drafts to management or to client
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Developed team communications and information for design and installation meetings
  • Monitored social media and online sources for industry trends
  • Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy
  • Delivered production ready graphics in HTML and CSS for all marketing assets
  • Maintained broad types of design knowledge by attending various workshops, professional society gatherings, and meetings
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
  • Examined shipments for quality and accuracy.
  • Handled multiple tasks simultaneously to maximize work efficiency.
  • Transported goods between warehouse locations according to shipment and storage needs.
Education
High School DiplomaCuster High School, Custer, SD
2017Business CommunicationsWestern Dakota Technical Institute, Rapid City, SD
Accomplishments
  • Inside Sales, Marketing & Business Development - Met and exceeded quotas generating 65+ calls per day on leads for software maintenance renewals.Served as communication link between engineering consultants, MIS management and staff.
Certifications
  • Salesforce
  • SQL
  • Adobe
  • Microsoft Office
  • Google Analytics
  • Business & Online Marketing
  • Communications
  • Certified Forklift Operator
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Resume Overview

Companies Worked For:

  • Sykes Enterprises Inc.
  • PRT Staffing
  • Amcom Distribution
  • All Seasons Electrical
  • GLT Total Office

School Attended

  • Custer High School
  • Western Dakota Technical Institute

Job Titles Held:

  • Customer Service
  • Forklift Operator
  • Electrical Technician/Social Media Marketing Manager
  • Showroom Designer/Installer/Forklift Operator

Degrees

  • High School Diploma
    2017 Business Communications

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