Dependable Water Worker, dedicated team player and top performer. I understand the importance of quality work and preventative maintenance.
Excellent attention to detail
Always wanting to gain more knowledge
Never give up
Water Service Helper 1, 09/2015 to Current L.A. County Public Works Waterworks Division – 260 East Avenue K-10 Lancaster, CA. 93536
Installing, maintaining and repairing service connections, water mains, meters, hydrants and water storage, and pumping equipment and appurtenant facilities
cleaning and maintaining tools and equipment; learning and following applicable Federal, State, County, and departmental safety procedures
making connections to existing water mains, installing valves, pipelines, and service connections; using hydraulic, pneumatic and hand tools to break pavement, drill, dig and backfill trenches and repair pavements
assisting in the operation and maintenance of vehicles and equipment for installing water system facilities and excavating and backfilling operations
cutting, threading and fitting pipe; reading water meters
investigating and resolving routine customer problems, including shut off procedures
testing and repairing water meters in the field or shop
assisting in the transporting of construction equipment to and from work sites
performing water disinfections, sampling, and testing procedures
inspecting and replacing disinfection equipment
controlling traffic at construction and maintenance sites
responding to emergencies during normally scheduled time off and working unscheduled shifts to meet emergency requirements
Assistant Store Manager, 12/2009 to 09/2015 Petco – 39522 10th Street West Palmdale, Ca. 93551
Responsible for the sales and operation of the Petco store in the absence of the General Manager. This position is directly responsible for ensuring hourly associates are scheduled in the appropriate department on a daily basis. Responsible for ensuring store staff meets customer service standards, payroll targets, ensuring each associate receives the prescribed training and meets the required qualifications for their position. This position is responsible for all front end and cashier activities.
Assist the General Manager in executing and achieving store financial budgets and store operation policy and procedures. Responsible for all record keeping functions, work schedules, and managing labor costs effectively.
Responsible for meeting or exceeding the store budget, with regard to sales, profit measures and expense controls, shrink, (proper FT/PT mix remove and pull to #5), reduction of accidents.
Influence( Achieve- remove) average sales/transaction, customer count, Customer Loyalty Index (CLI) and attachment rate goals.
Maintain all standards of the Operation Standards of Excellence.
Responsible for ensuring optimum- store staffing levels at all times;this includes writing schedules and maintaining specified FT/PT mix. Ensure fast, friendly efficient checkout service.
Responsible for the continuous training and development of associates. Ensure sales associates have the necessary training, knowledge and customer engagement skills to achieve sales goals.
Manages and coaches sales associates in providing great customer service and in performing their assigned task.
Obey all federal, state and local regulations.
Ensure animal standards are met and leading by example our animals come first philosophy.
Assist General Managers in all aspects of the operation.
Ensuring all merchandising and operational programs are communicated to all store associates.
Screen all applications for employment and present candidates to General Manager for final hiring.
Responsible for measuring the performance effectiveness of all sales associates, cashiers, and perform ongoing feedback to associates and conduct annual performance evaluation.
Assist the GM in planning out location changes needed to the grid and ad planner to maximize sales.
Ensure 100% completion of all ad sets and signage.
Perform duties and assume responsibility as Manager on Duty (MOD) as needed.
Perform all special or other projects as assigned. Other Duties and Responsibilities: 1.Provide quick and courteous service to all customers by utilizing the GUEST Model throughout the store to include the cashiers. 2.Ensure OSE standards are maintained throughout the store. 3.Ensure that the store is opened and / or closed in accordance with established P&Ps. 4.Provide training and coaching in GUEST and product knowledge to associates throughout the store. 5.In partnership with the GM/AM ensure proper store scheduling is being maintained to ensure customer service during peak hours. 6.Adhere to and promote established safety procedures.
Account Development Rep, 05/2004 to 11/2008 T-Mobile USA
Sales: Driving sales productivity and customer satisfaction within Client's National Retail partners
Engaging in side-by-side selling, for select accounts
Growing sales performance and other key metrics through sales, training and marketing promotions
Coaching: Providing customer service consultation at national retail locations
Ensuring that Client retailers are trusted wireless experts of all Client products and services
Coaching for content and skill improvement to the national retail store management and wireless sales representatives
Providing general coaching to sales representatives to sell/demonstrate Client products and services to potential customers
High School Diploma: 2001 Palmdale High School - Palmdale, CA
N/A: Water Distrubution, System Operation and Maintenance, Current Sacramento State Water Programs - Sacramento, CA.