LiveCareer-Resume

warranty manager resume example with 20+ years of experience

Jessica
Claire
EXPERIENCED WARRANTY ADMINISTRATOR
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Skills
  • Training and Development
  • Team Leadership
  • Project Planning
  • Scheduling and Coordinating
  • Documentation and Reporting
  • Problem Resolution
  • Managing Operations and Efficiency
  • Employee Development
  • Work Planning and Prioritization
  • Employee Coaching and Motivation
  • Performance Tracking and Evaluation
  • Complex Problem Solving
  • Administration and Reporting
  • Verbal and Written Communication
  • Teamwork and Collaboration
  • Goal Setting
  • Calm Under Pressure
  • Strategic Planning
  • Customer Relationship Management
  • Decision Making
  • Professional and Courteous
  • Customer Service
  • Computer Skills
  • Good Judgment
  • Time Management
Education and Training
Altus High School Altus, OK Expected in 05/1994 High School Diploma : - GPA :
Alamance Community College Graham, NC Expected in : - GPA :
Certifications
  • Certified Warranty Administrator, RVDA - 2020
  • Certified Service Writer, RVDA - 2019
Experience
Cornerstone Building Brands - Warranty Manager
Temple, GA, 10/2017 - Current
  • OVERSEE THE FILING AND PROCCESSING OF ALL WARRANTY CLAIMS
  • Assigned work and monitored performance of project personnel.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Analyzed business performance data and forecasted business results for upper management.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • ORDERED AND TRACKED OEM PARTS FOR WARRANTY CLAIMS
  • OVERSEE NEW UNIT ARRIVAL INSPECTIONS AND DETAIL
  • OVERSEE THE NEW SALE PROCCESS OF CUSTOMER UNITS
Whole Foods Market - Gym Staff Member
Portola Valley, CA, 09/2013 - 03/2015
  • Answered phones, issued equipment and completed guest check-in.
  • Cleaned and sanitized locker room to complete station assignments, wiping down gym equipment and restocking supplies.
  • Returned equipment to proper locations and re-racked weights, equipment and accessories.
  • Discussed fitness classes with members to fit lifestyle goals, addressing physical limitations.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Reported required maintenance or repairs to management and maintained supply inventory.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Rapid Global Business Solutions, Inc - Department Manager
Springboro, OH, 01/1998 - 07/2013
  • Handled shift overstock, restocking and inventory control.
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
US Army - Communications Specialist
City, STATE, 10/1994 - 10/1997
  • Delivered high-quality communications materials and tactics to create emotional connections with target audiences.
  • Collaborated with team to promote, plan and organize communication materials.
  • Coordinated with communications team to post and distribute cross-platform content.
  • Advised and supported communications team during strategy development meetings.
  • Prepared and edited newsletters, reports and memos to appeal to diverse audiences.
  • Executed communications strategies by using deliverables to drive employee engagement.
  • Used knowledge of marketing and communications to create emotional bonds with consumers and clients.
  • Utilized digital and computer software to upload, post or edit online content.
  • Copyedited long-form content to check for errors and adhere to writing standards.
  • Promoted company programs by using graphics and disseminating information in communications materials.

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Resume Overview

School Attended

  • Altus High School
  • Alamance Community College

Job Titles Held:

  • Warranty Manager
  • Gym Staff Member
  • Department Manager
  • Communications Specialist

Degrees

  • High School Diploma
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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