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Warehouse Supervisor/Inside Sales Representative Resume Example

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WAREHOUSE SUPERVISOR/INSIDE SALES REPRESENTATIVE
Skills
  • Record-keeping strengths
  • POS systems expert
  • Computer proficient
  • Strategic sales knowledge
  • Stock management
  • Professional telephone demeanor
  • Data entry
  • Multi-line phone talent
  • Sale expertise
  • Shipping procedures understanding
  • Money handling abilities
  • Account management
  • Order fulfillment
  • Warehousing functions
  • Training development aptitude
  • MS Office proficiency
  • Credit card processing
  • Service standard compliance
  • Credit, Processes
  • Customer satisfaction, Quality
  • Data entry, Quality control
  • Delivery, Receiving
  • Documentation, Safety
  • Driving, Selling
  • Features, Sales
  • Leadership
  • Mentoring, Strategic
  • Tax Preparation
  • Policies
  • Forklift operations
  • Shipping and receiving management
Work History
Warehouse Supervisor/Inside Sales RepresentativeMotion Industries Inc - Sioux City, IA07/2012 - Current
  • Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products
  • Completed daily operations on time and maintained high standards of accuracy
  • Tracked production and quality control systems to proactively identify deficiencies
  • Supported production workers in meeting goals without compromising safety and compliance
  • Maintained quality service by establishing and enforcing organization standards
  • Maintained high levels of accuracy in daily operations
  • Managed day-to-day operations of warehouse, including freight and parcel shipments, returns and transfers
  • Adhered to industry best practices for warehousing, material handling and documentation
  • Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations
  • Supervised all warehouse operations, including shipping and receiving, distribution, and workplace safety
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies
  • Established fair pricing structures and finalized contracts to complete purchase agreements with customers
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules
  • Computed total costs and profit requirements for customer sales to provide accurate pricing
  • Collected information on sales and service issues to provide effective resolutions
  • Prioritized daily work flows, including all inbound calls, quotes and sales-related inquiries
  • Answered customers' questions regarding products, prices and availability
  • Always maintained friendly and professional customer interactions
  • Applied mathematical skills to calculating amounts, negotiating prices
Customer Service RepresentativeAdvance America - Sioux City, IA11/2011 - 07/2012
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Recommended tax service to customers, thoroughly explaining details
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
  • Maintained strict confidentiality of bank records and client information
  • Created reports on deteriorating trends and fiscal year-end losses
  • Maintained friendly and professional customer interactions
  • Organized, stocked and maintained teller window area
  • Collected member loan payments
  • Monitored accounts for compliance with established payment plans and flagged those in violation
Customer Sales AssociateBest Buy Co Inc - Sioux City, IA07/2008 - 08/2011
  • Provided information on company offerings to promote products and services to customers
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Demonstrated items to customers and created customer awareness, interest and sales
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Generated brand awareness and positive product impressions to increase sales
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Energized and motivated in performing sales floor activities including merchandising and selling
  • Used POS system to process sales, returns, online orders and gift card activations
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue
Education
High School DiplomaBishop Heelan High School - Sioux City, IA05/2009
General Business/AccountingSome College - Sioux City IA
Briar Cliff University - Sioux City, IA
Volunteer Work

Flood Relief, Great Flood of 2011

Briar Cliff Soccer Camp

Sioux land Y Soccer Camp

Bishop Heelan Show Choir Camp

Coaching Soccer/Basketball/Football

Tornado Relief:

Mapleton IA- April 9, 2011

Dakota City NE-August 30, 2014

Certifications
  • Member Institute of Logistics and Transport (MILT)
  • Certified Protection Officer (CPO)
  • Member of [Professional Organization]
  • Certified Internal Auditor (CIA)
  • Certified Risk Management Assurance (CRMA)
  • FDCPA certified
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Resume Overview

Companies Worked For:

  • Motion Industries Inc
  • Advance America
  • Best Buy Co Inc

School Attended

  • Bishop Heelan High School
  • Some College
  • Briar Cliff University

Job Titles Held:

  • Warehouse Supervisor/Inside Sales Representative
  • Customer Service Representative
  • Customer Sales Associate

Degrees

  • High School Diploma
    General Business/Accounting

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