Warehouse Supervisor/Inside Sales Representative Resume Example
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WAREHOUSE SUPERVISOR/INSIDE SALES REPRESENTATIVE
Skills
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Work History
Warehouse Supervisor/Inside Sales RepresentativeMercantile Bank Corporation - Grand Rapids , MI07/2012 - Current
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products
- Completed daily operations on time and maintained high standards of accuracy
- Tracked production and quality control systems to proactively identify deficiencies
- Supported production workers in meeting goals without compromising safety and compliance
- Maintained quality service by establishing and enforcing organization standards
- Maintained high levels of accuracy in daily operations
- Managed day-to-day operations of warehouse, including freight and parcel shipments, returns and transfers
- Adhered to industry best practices for warehousing, material handling and documentation
- Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations
- Supervised all warehouse operations, including shipping and receiving, distribution, and workplace safety
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules
- Computed total costs and profit requirements for customer sales to provide accurate pricing
- Collected information on sales and service issues to provide effective resolutions
- Prioritized daily work flows, including all inbound calls, quotes and sales-related inquiries
- Answered customers' questions regarding products, prices and availability
- Always maintained friendly and professional customer interactions
- Applied mathematical skills to calculating amounts, negotiating prices
Customer Service RepresentativeAltra Holdings, Inc. - Tampa , FL11/2011 - 07/2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Recommended tax service to customers, thoroughly explaining details
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Maintained strict confidentiality of bank records and client information
- Created reports on deteriorating trends and fiscal year-end losses
- Maintained friendly and professional customer interactions
- Organized, stocked and maintained teller window area
- Collected member loan payments
- Monitored accounts for compliance with established payment plans and flagged those in violation
Customer Sales AssociateBest Buy Co Inc - City , STATE07/2008 - 08/2011
- Provided information on company offerings to promote products and services to customers
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Demonstrated items to customers and created customer awareness, interest and sales
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Generated brand awareness and positive product impressions to increase sales
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Answered product questions with up-to-date knowledge of sales and store promotions
- Energized and motivated in performing sales floor activities including merchandising and selling
- Used POS system to process sales, returns, online orders and gift card activations
- Up-sold and cross-sold products effectively, driving sales and increasing revenue
Education
High School DiplomaBishop Heelan High School - City05/2009
General Business/AccountingSome College - City
Briar Cliff University - City, State
Volunteer Work
Flood Relief, Great Flood of 2011
Briar Cliff Soccer Camp
Sioux land Y Soccer Camp
Bishop Heelan Show Choir Camp
Coaching Soccer/Basketball/Football
Tornado Relief:
Mapleton IA- April 9, 2011
Dakota City NE-August 30, 2014
Certifications
- Member Institute of Logistics and Transport (MILT)
- Certified Protection Officer (CPO)
- Member of [Professional Organization]
- Certified Internal Auditor (CIA)
- Certified Risk Management Assurance (CRMA)
- FDCPA certified
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Resume Strength
- Completeness
- Length
- Measurable results
- Strong summary
Resume Overview
School Attended
- Bishop Heelan High School
- Some College
- Briar Cliff University
Job Titles Held:
- Warehouse Supervisor/Inside Sales Representative
- Customer Service Representative
- Customer Sales Associate
Degrees
- High School Diploma
General Business/Accounting
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