Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Professional and driven leader offering nearly a decade of warehouse leadership experience with 5 years of expertise in supervising and training up to 60+ employees working in fast paced production warehouse environments. Successful in meticulously managing logistics, employee scheduling and interdepartmental communication provide smooth business operations. Talented in monitoring inventory based on consumer demand and sales forecasting. Diligent in inventory management, quality control and minimizing of waste. Experienced with OSHA, USDOT, HazMat, cold storage and Food Handling compliance and regulation.

  • Maintained "Excellent" review on all facility inspections during employment at Americold
  • Remained top performing facility for all quarterly reviews during employment with Ontrac
  • Within first three months at OnTrac, brought staffing from over 80% temporary employees to 100% OnTrac employees, being the first facility in the region to do so
  • Implemented new training protocol at OnTrac to improve employee retention. Retention rose from below 40% to over 70% in 6 month samples
  • While at Dish Network, responsible for the removal of a thieving warehouse manager. Over $10,000 in product was recovered
  • Operations management
  • Logistics
  • Safety and compliance
  • Employee development and training
Work History
07/2019 to Current Warehouse Supervisor Bakersfield Pipe & Supply | Stanley, ND,
  • Oversight of a unionized workforce in a fast paced 3PL cold storage envirnment
  • Orchestration of operations including shipping and receiving processes and oversight of 3rd party lumping service
  • Support of production workers in meeting goals without compromising safety and compliance
  • Promotion of diligence and a culture of safety and cleanliness for all employees
  • Completion of daily and weekly KPIs on time while maintaining high standards of accuracy, cleanliness and safety.
  • Mentor new employees through the Buddy-tracking system to ensure good habits and employee retention
  • Responsible for timekeeping, payroll, and overtime scheduling.
  • Facilitate healthy relationships between leadership, employees, lumping service and union stewards
  • Ensure open communication with all levels of leadership for smooth transition between shifts in a 24/7 operation
  • Cooperation with maintenance team to ensure timely repairs and upkeep of facility
  • Evaluate employee performance and coach, reinforce or discipline as necessary
  • Use of WIN WMS
10/2016 to 03/2019 Sort Manager Arkansas Food Bank | Warren, AR,
  • Exceed production goals through constant process improvement
  • Accurate, timely and safe dispatch, unload, sorting and tracking of 25,000+ customer packages per day in a fast paced production environment
  • Hiring, training, mentorship and discipline of all hourly employees
  • Resolve employee conflicts efficiently and within company guidelines
  • Facilitate healthy interdepartmental relationships and vendor relations
  • Oversight of Linehaul Logistics, ensuring efficiency of product delivery to 3 facilities in AZ
  • Oversight of maintenance and repair of MH, PIT and yard vehicles
  • Analyze trends and forecast for volume, staffing and equipment
  • Lead and participate in daily, weekly and monthly meetings regarding Safety, Employee Engagement and metrics
  • Accurate tracking and relay of warehouse material orders
  • Negotiate with delivery vendors on best methods to ensure customer satisfaction
  • Use of FastTrack WMS
06/2014 to 10/2016 Receiving Lead Wesco | Clayton, NC,
  • Accurate and timely unload, receiving and stocking of all inbound freight to facility
  • Inspect all incoming freight for damage or other discrepancies
  • Maintain communication with Sales department to ensure accurate receipt of Special Ordered freight
  • Processing of all Claims and damaged product
  • Ensuring interdepartmental communication to process orders accurately and timely
  • Picking, packing and shipping of freight across all departments
  • Participate in and lead weekly Safety and Employee Engagement meetings
  • Conduct daily cycle counts, research and reconcile to ensure accuracy of stored product
  • LTL 3rd party shipping
  • Training and oversight of 3 employees in department
  • Storage logistics for top customers
  • Over-the-Counter sales
  • Use of pallet jack, electric pallet jack, stand up forklift, counterbalance forklift, scissor lift and cherry picker
  • Maintain a clean and safe work environment
01/2012 to 06/2014 Senior Warehouse Associate Dish Network | City, STATE,
  • Accurate tracking of product across a hub, a satellite warehouse and 35+ technician vehicles through daily counts, reconciliation issuing and assigning of product
  • Proper assignment and issuing of product to customer accounts
  • Replenishment, staging and loading of all warehouse product and vehicles by hand, pallet jack and forklift
  • Ensure technicians are issued necessary tools and equipment for daily jobs
  • Directly responsible for the accurate tracking and shipping of Defective Materials using LTL 3rd Party shippers
  • Training and oversight of entry level employees
  • Use of Oracle WMS
  • Maintain a clean and safe work environment
Expected in High School Diploma | Verrado High School, Buckeye, AZ GPA:

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