Broad Background in Customer Service Management & Warehouse Supervision Managing the day-to-day and long-term operations of a warehouse crew of 15-25 people to include Daily Bookkeeping, Payroll, Scheduling, and Maintaining Inventory Control. Supervising employee's functions and processes to ensure compliancy and consistency with customer and facility policies and procedures. Experience with training new employees regarding job duties, performance expectations, policies, procedures and dock safety. Skilled in Dispatch & Assignment Prioritization. Ability to inspire a shared vision and empower and motivate a team. Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups. Proven ability to apply sound business judgment to establish and accomplish goals. Customer service skills necessary to effectively and professionally respond to requests and issues.
Functional Knowledge of Red Prairie WMS software, DLX 2005, & Red Prairie LMS
Excellent Verbal and Written communication skills necessary to communicate with various audiences and ability to effectively provide employees with instruction on process and practice.
Strong Technical Documentation Abilities to include: Ability to Read, Interpret, Draw Conclusions from numerical data and written information and produce concise derivative reports.
Software skills, including use of Microsoft Office software and Web-based applications, and In Depth knowledge of all Windows Operating Systems.
Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer-based applications.
Advanced Forklift Operator to include Slip-Sheet, Single-Double, & Electric Pallet Jack.
02/2011 to Current
Warehouse SupervisorXPO Logistics Formally Jacobson Companies － Tacoma, WA
Management responsibilities include, but are not limited to: hiring, coaching, training, recognition and rewards, performance evaluation, discipline, terminations, addressing employee concerns, staff productivity, and facility safety compliance.
Daily functions include, but are not limited to: Plan, organize, staff, setup and direct the day-to-day operation of shift by managing and assigning employees to ensure the efficiency, productivity, and safety; maintain adequate labor ratio while ensuring consistent quality of shipments, completion of daily reports and Kronos time clock entries.
Process all inbound freight & deliveries, Process paperwork for all deliveries outgoing product using Microsoft Navision WMS software; Restock shelves, Etc.
Also responsible for processing Defective Merchandise Returns and Missing or Damaged Freight Claims.
12/2009 to 03/2010
Asset Management Shipping & Receiving ClerkSiemens IT Solutions Microsoft Columbia Data Center － Quincy, WA
Work with team members to process all incoming and outgoing systems, hardware, packages, etc.
Also responsible for maintaining inventory controls, processing warranties, and enforcing Microsoft & Siemens Data Security Protocols as they apply to Asset Management.
05/2009 to 12/2009
Meat Cutter/Butcher TraineeAkins Harvest Foods － Quincy, WA
Work with Meat Department Manager to learn cutting process, types of cuts, equipment safety, quality control, customer service, wrapping and display technique, creation of custom meat blends and spicing, and pricing and labeling process.
08/2005 to 03/2009
Operations ManagerThe Maytag Store Jacobson Companies － Mesa, AZ
Duties of the On-Site Operations Manager were customer service, logistical coordination, dispatch management, billing and payroll, employee scheduling, employee reviews and discipline, creation and augmentation of weekly and monthly profit and loss reports, monitoring driver load out and product returns, implementation, alignment and enforcement of policy and procedures for both Jacobson Transportation and "The Maytag Store".
Achievements: Due to my Qualifications, Background and Previous Knowledge of Maytag's Invoicing Software I was promoted to the position of On-Site Operations Manager. I was quickly able to develop a healthy working relationship with the other Maytag Store Managers, Sales Staff and Administration.
12/2004 to 08/2005
Delivery DriverThe Maytag Store Jacobson Companies － Mesa, AZ
My duties as a Delivery Driver/Installer were In Home Customer Service; Route Management; Delivery/Installation of Household Appliances; Heavy Vehicle Operation, and Safety.
Achievements: Due to my previous truck driving experience and customer service ability I was quickly able to learn the job requirements and was made a new employee trainer / mentor.
10/2001 to 11/2004
Store ManagerChevron Stores Inc － Tempe, AZ
Duties as a Retail Manager included Store Management, Sales, Employee Scheduling, Payroll, Daily Bookkeeping & Deposit, Cashier, Customer Service, Shipping & Receiving, Inventory Control & Ordering, Food Service, Technical Support, and Janitorial.
Achievements: During my employment with Chevron Stores Inc. I successfully completed courses for my Bachelor Degree and was able to Graduate Summa Cum Laude with a perfect 4.0 GPA; as a result I was promoted to position of Store Manager.
05/2000 to 08/2001
Technical Assistant & Student MentorCollins College －Tempe, AZ
Duties included Student Tutor, Technical assistant to Instructors and Staff, Setup & Breakdown of computers and systems for class rotations.
Achievements: While working as a student tutor I graduated 3rd in my class with High Honors for maintaining a perfect 4.0 GPA and near perfect attendance throughout the 15 - Month Associate Degree program.
Bachelor of Science Degree: Information TechnologyAmerican InterContinental University － Atlanta, Ga.GPA: Summa Cum Laude 4/2003 GPA: 4.0Information Technology Summa Cum Laude 4/2003 GPA: 4.0
Associate of Occupational Studies Degree: PC/Network TechnologyCollins College － Tempe, AZGPA: GPA: 4.0PC/Network Technology GPA: 4.0
Antelope Valley College － Lancaster, CAGPA: GPA: 3.0Architectural Design, Uniform Building Code, Construction Principles, Algebra, Geometry, Composition, Advanced Grammar, Ethics, Political Science, Computer Programming, Sociology, First Aid & CPR
Attended: Part-Time GPA: 3.0
02/1987 to 02/1993
Consrtuction Engineer/Tank OperatorCA Army National Guard － Palmdale , CA
Last Duty Station: 1st of the 185th Armored Division Palmdale, CA
Worked closely with Tank Crew Members to achieve Live Fire goals and complete directives issued by chain of command