Determined the most cost-effective procedures and routes for shipments.
Gathered, logged and monitored all shipping data.
Minimized damage and repair costs through careful management and preventative maintenance.
Communicated with dispatchers, warehouses and customers regarding outgoing orders.
Prioritized order security, accuracy and on-time pickup and delivery.
Prepared documents for shipment claims submissions.
E-mailed suppliers, carriers and customers with shipping updates.
Received all imported goods and checked product condition and count.
Oversaw return and exchange processes from customer to supplier.
Stacked and transported all overstock to storage areas.
Tagged all inbound merchandise with receiving date.
Received, stored and shipped goods and materials.
Led warehouse improvement initiatives to advance operational efficiencies.
Redirected shipments en route in response to customer requests.
Loaded and unloaded pieces into boxes for shipment.
Maximized sales by shipping on time and accurately.
Forecasted manpower requirements based on daily workload and company targets.
05/2008 to 01/2010
Assistant ManagerBuffalo Wild Wings – Hayward , CA
Developed the ability to work in a fast paced atmosphere.
Answered questions regarding the store and its merchandise.
Demonstrated use and care of merchandise.
Greeted customers and ascertained customers' needs.
Maintained records related to sales.
Prepared sales slips and sales contracts.
Helped customers with questions, problems and complaints in person and via telephone.
Stocked shelves and supplies and organized displays.
Organized racks and shelves to maintain the visual appeal of the store.
Verified that all customers received receipts for purchases.
Developed positive customer relationships through friendly greetings and excellent service.
Trained and served as a peer coach for new sales associates.
Welcomed customers into the store and helped them locate items.
Operated a cash register for cash, check and credit card transactions with 95% accuracy.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Counted cash drawers and made bank deposits.
High School Diploma: American academy high school - City, State
Book Keeping, Cash Handling, Customer service, fast, Filing, Filling, Forklift operator, Internet skills, Inventory, Excel, Microsoft Office, Office, Outlook, PowerPoint, Microsoft windows XP, MS word, Organizational skills, Receiving, record-keeping, sales, Shipping, Typing
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