Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

I am a highly skilled enthusiastic professional with the ability to perform variety of tasks. I am well organized, can communicate effectible with others and can problem solve. Also, I am able to work independently or with teams in fast-paced/high volume environment. Furthermore, I have exceptional customer service experience, good work attendance record, and my schedule is flexible. I am looking to work for a stablished company where I can use my skills and be able to learn new ones.

  • Exceptional Customer Service Skills
  • Safety and scheduling of test planning
  • Bilingual English and Spanish
  • Warehousing functions
  • Inventory control and management
  • Retail merchandising
  • Invoice and travel expense payment processing
  • Computer proficient, problem solving, excellent communication and listening skills
  • Shipping and receiving procedures understanding
  • Quality inspection of policy procedures and data
  • Cash register skills
Work History
11/2019 to Current Warehouse Shipping Receiver Backup, Cashier Team M First Federal Savings And Loan | Sequim, WA,
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Used forklifts and pallet jacks to relocate products.
  • Checked packages and merchandise for damage and quickly notified vendors to request replacements.
  • Wrapped pallets in shrink wrap prior to loading.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
04/2008 to 03/2019 Doping Control Officer United States Anti-Doping Agency | City, STATE,
  • Managed, monitored, controlled and executed testing procedures and verified performance of tests according to established procedures and protocol
  • Managed chaperones to ensure they were update and follow protocol procedures
  • Handled very sensitive information and made sure it was sent to the appropriate venues
  • In charge of scheduling chaperones, and phlebotomists when needed
  • Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions
  • Determined specific needs and provided most appropriate level of services to ensure well-being
  • Maintained compliance with safety and clean area procedures
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Completed reports for testing procedures, including data capture forms, and inventory forms
03/2008 to 10/2015 Customer Service Specialist Financial Home Services | City, STATE,
  • Assisted with preparing loan information required for quotes and addressed potential service concerns
  • Maintained accurate and customer account data with manual forms processing and digital information updates
  • Managed complex translational and emotional customer situations promptly and professionally while meeting service commitments
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Assisted call-in customers with loan requirement forms and questions
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Scheduled appointments at customer request
  • Handled approximately 30 day-to-day customer contact via phones, faxes and emails
02/2005 to 03/2008 Call Center Customer Service Specialist Pomona First Federal Bank | City, STATE,
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
  • Answered over 40 calls per hour to meet fast-paced call center demands
  • Resolved customer complaints and addressed emergency requests and needs
  • Referred complex issues relating to online order system or technology to help desk for further evaluation
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
Expected in 2022 N/A | Business Administration Glendale Community College, Glendale, CA GPA:
  • Continuing education
Expected in 06/1999 High School Diploma | General Studies Verdugo Hills Senior High School, Tujunga, CA GPA:
  • Graduated with 3.5 GPA
  • Member of Key and Computer Science Club
  • Dean's List 1997 - 1999
  • Elected Captain of Soccer Team 1997 - 1999
  • Awarded Medal and Selected to All Star Soccer Team Northeast Valley School District Left Back Defender

Powered Industrial Truck Operator 02-27-2020 - 02-27-2023

Powered Pallet Jack Operator 02-18-2020 - 02-18-2023

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School Attended

  • Glendale Community College
  • Verdugo Hills Senior High School

Job Titles Held:

  • Warehouse Shipping Receiver Backup, Cashier Team M
  • Doping Control Officer
  • Customer Service Specialist
  • Call Center Customer Service Specialist


  • N/A
  • High School Diploma

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