Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Links
linkedin.com/in/Jessica-Claire-58139875
Professional Summary
I am a highly skilled enthusiastic professional with the ability to perform variety of tasks. I am well organized, can communicate effectible with others and can problem solve. Also, I am able to work independently or with teams in fast-paced/high volume environment. Furthermore, I have exceptional customer service experience, good work attendance record, and my schedule is flexible. I am looking to work for a stablished company where I can use my skills and be able to learn new ones.
Skills
Exceptional Customer Service Skills
Safety and scheduling of test planning
Bilingual English and Spanish
Warehousing functions
Inventory control and management
Retail merchandising
Invoice and travel expense payment processing
Computer proficient, problem solving, excellent communication and listening skills
Shipping and receiving procedures understanding
Quality inspection of policy procedures and data
Cash register skills
Work History
11/2019 to CurrentWarehouse Shipping Receiver Backup, Cashier Team MFirst Federal Savings And Loan | Sequim, WA,
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Organized and reported on financial information to document payment histories and assist with sound financial accounting.
Answered questions about store policies and concerns to support positive customer experiences.
Checked prices for customers and processed items sold by scanning barcodes.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Loaded, unloaded and moved material to and from storage and production areas.
Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Used forklifts and pallet jacks to relocate products.
Checked packages and merchandise for damage and quickly notified vendors to request replacements.
Wrapped pallets in shrink wrap prior to loading.
Operated RF scanners to track merchandise and verify contents of containers.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Kept warehouse stations and equipment in good working order in line with OSHA requirements.
Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
04/2008 to 03/2019Doping Control OfficerUnited States Anti-Doping Agency | City, STATE,
Managed, monitored, controlled and executed testing procedures and verified performance of tests according to established procedures and protocol
Managed chaperones to ensure they were update and follow protocol procedures
Handled very sensitive information and made sure it was sent to the appropriate venues
In charge of scheduling chaperones, and phlebotomists when needed
Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions
Determined specific needs and provided most appropriate level of services to ensure well-being
Maintained compliance with safety and clean area procedures
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Completed reports for testing procedures, including data capture forms, and inventory forms
03/2008 to 10/2015Customer Service SpecialistFinancial Home Services | City, STATE,
Assisted with preparing loan information required for quotes and addressed potential service concerns
Maintained accurate and customer account data with manual forms processing and digital information updates
Managed complex translational and emotional customer situations promptly and professionally while meeting service commitments
Provided primary customer support to internal and external customers in fast-paced environment
Assisted call-in customers with loan requirement forms and questions
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
Scheduled appointments at customer request
Handled approximately 30 day-to-day customer contact via phones, faxes and emails
02/2005 to 03/2008Call Center Customer Service SpecialistPomona First Federal Bank | City, STATE,
Adhered to company policies and scripts to consistently achieve call-time and quality standards
Conferred with customers about concerns with products or services to resolve problems and drive sales
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Maintained accurate and current customer account data with manual forms processing and digital information updates
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
Answered over 40 calls per hour to meet fast-paced call center demands
Resolved customer complaints and addressed emergency requests and needs
Referred complex issues relating to online order system or technology to help desk for further evaluation
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
Education
Expected in 2022N/A | Business AdministrationGlendale Community College, Glendale, CAGPA:
Continuing education
Expected in 06/1999High School Diploma | General StudiesVerdugo Hills Senior High School, Tujunga, CAGPA:
Graduated with 3.5 GPA
Member of Key and Computer Science Club
Dean's List 1997 - 1999
Elected Captain of Soccer Team 1997 - 1999
Awarded Medal and Selected to All Star Soccer Team Northeast Valley School District Left Back Defender
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School Attended
Glendale Community College
Verdugo Hills Senior High School
Job Titles Held:
Warehouse Shipping Receiver Backup, Cashier Team M
