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Warehouse Operations Supervisor resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Coordinated Program Manager and versatile supporter of business operations and initiative implementation for market growth achievement. Talented project and team leader with 6 years of experience supporting individuals in supervisory and secondary roles. Collaborative facilitator of large-scale businesses and programs with meticulous budget management skills looking to join EXOS.

Skills
  • Policy and procedure adherence
  • Production planning
  • Proficient in Excel, Word, PowerPoint
  • Staff Management
  • Operations management
  • Cost reduction
  • Strong Time Management
  • Exceptional Customer Service
  • Marketing Skills
Education
Lenoir Rhyne University Hickory, NC, Expected in 05/2018 Master of Science : Clinical Physiology - GPA :
  • Coursework in Organizational culture
Lenoir Rhyne University Hickory, NC, Expected in 05/2016 Bachelor of Science : Exercise Physiology - GPA :
  • Minored in Phychology
Certifications
  • Certified First Aid Warehouse Responder, Red Cross - Until Feb 2022
  • Lean 6 Sigma, TJMAXX - 2019-2021
Work History
Flexe - Warehouse Operations Supervisor
Chicago, IL, 06/2018 - Current
  • Met environmentally controlled warehouse operational needs through efficient staffing and resourcing of materials and equipment.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Boosted warehouse operations efficiency by overseeing dispatching and setting optimal employee schedules.
  • Completed timely and accurate daily logs to keep internal reporting accurate and effectively track materials movements.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Onboarded, trained and supervised up to 50-person warehouse staff with strong record of meeting schedule and performance goals.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Performed freight processing functions, assisting associates with irregularities in fragile and oddly shaped freight.
  • Researched developments in applicable regulations to advise management on necessary changes to company policy and enforce compliance with requirements in warehouse operations.
  • Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
  • Oversaw and motivated team of up to 50 employees in warehouse to increase efficiency by 17%.
Cinemark - Director of exercise/Intern Manager
San Mateo, CA, 08/2015 - 06/2018
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Devised, deployed and monitored processes to boost long-term business success and increase consumer levels.
  • Managed and mentored team up to 10 interns and 50 children from ages 5-17.
  • Reviewed financial accounts for accuracy and resolved discrepancies.
  • Explained services and products to customers in friendly and engaging way.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
    Managed scheduling and task delegation for 10+ members on fitness team
  • Enhanced supervisory and leadership abilities by working closely with mentoring college students, parents, and children.
  • Oversaw activities of up to 20-person team completing task and events, disciplining and motivating employees to maximize performance.
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
  • Resolved escalated concerns using professionalism and understanding of all facets of issue.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Pursued every opportunity to learn about nutrition and exercise business at all levels and improve team member support.
  • Planned and implemented team projects to accomplish objectives.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Conducted forecasting to determine possible changes and issues.
  • Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth operations.
  • Performed customer needs assessments and coordinated resolutions with employees and other one management teams.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Planned marketing initiatives and leveraged referral network to promote business development.
  • Achieved substantial re-signers into programs by using market expertise and business knowledge to make proactive decisions.
  • Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
  • Maintained store equipment, including computers, printers and fax machines.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Coordinated site investigations, documented issues and escalated to executive teams as needed.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Directed group of 5 to 10 interns handling daily and complex requirements.
  • Excelled in every trainer/nutritionist position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Effectively supervised staff of up to 10 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Engaged intern prospects and clients prospects through various events, including seminars and workshops.
  • Greeted and welcomed new members, establishing and updating memberships to institute's programs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance on three week basis and conveyed constructive feedback to improve skills.
  • Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
Lenoir-Rhyne University - Assistant Manager
City, STATE, 08/2015 - 06/2018
  • Monitored security and handled incidents calmly.
  • Established planning schedules and delegating assignments to meet coverage and service demands.
  • Oversaw up to 50+ costumers daily.
  • Helped increase visitation by 13% in 1 year after creating health insight marketing and incentive programs.

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Resume Overview

School Attended

  • Lenoir Rhyne University
  • Lenoir Rhyne University

Job Titles Held:

  • Warehouse Operations Supervisor
  • Director of exercise/Intern Manager
  • Assistant Manager

Degrees

  • Master of Science
  • Bachelor of Science

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